**Job Title:** Online Account Support Assistant **Company:** Quantifi Photonics **Location:** Nelson, Nelson, NZ **Job Type:** Full-time **Seniority Level:** Entry Level **Years of Experience:** 0 **Job Description:** Quantifi Photonics is seeking a motivated and resourceful Online Account Support Assistant to join our team in Nelson. This entry-level position is perfect for individuals looking to kickstart their career in customer support within a dynamic tech-focused environment. Our company is at the forefront of providing innovative photonics solutions, and we value dedicated professionals who can contribute to our success through excellent customer service and support. **Key Responsibilities:** 1. **Customer Support:** - Serve as the first point of contact for customers via email, chat, and online support platforms. - Assist customers with account setup, troubleshooting, and inquiries while ensuring a positive customer experience. - Document and track customer interactions using internal systems to maintain accurate records. 2. **Problem Solving:** - Identify and analyze customer issues to provide effective solutions or escalate complex problems to the appropriate teams. - Contribute to the knowledge base by documenting frequently asked questions and best practices. 3. **Account Management:** - Support customers in managing their accounts, helping them utilize the products and services effectively. - Proactively follow up with customers to ensure satisfaction and to offer additional assistance where necessary. 4. **Collaboration:** - Work closely with various departments, including Sales and Technical Support, to resolve customer concerns and improve service delivery. - Participate in team meetings and training sessions to stay informed about product updates, policies, and customer feedback. 5. **Continuous Improvement:** - Contribute ideas for enhancing customer support processes and improving service quality. - Engage in ongoing training and personal development opportunities as offered by the company. **Requirements:** - **Education:** High school diploma or equivalent; some college experience preferred but not required. - **Experience:** 0 years of experience; eager to learn and grow within the customer support field. - **Personality Traits:** - Resourceful: Ability to find quick and clever solutions to problems. - Dedicated: Committed to providing excellent service and ensuring customer satisfaction. - **Soft Skills:** - Creativity: Innovative thinking to address challenges and improve the customer experience. - Problem-solving: Strong analytical skills to assess situations and devise appropriate solutions. - **Technical Skills:** Basic proficiency in using computers and common software applications; familiarity with CRM tools or customer support software is a plus. **Benefits:** - Travel and spending expenses for work-related trips. - Paid Time Off (PTO) to promote a healthy work-life balance. - Life insurance coverage for peace of mind. - Opportunities for professional growth with an emphasis on ongoing learning and development. **Working Environment:** At Quantifi Photonics, we foster a culture of learning and development. We encourage our team members to pursue their professional growth through training and experiential learning opportunities. Our aim is to create a supportive workplace where employees can thrive and contribute meaningfully to the organization's success. **Application Deadline:** October 29, 2024 **Equal Opportunity Statement:** Quantifi Photonics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, or any other characteristic protected by law. We encourage applications from people of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.