Apply: OneIT_Data Center Operations Specialist, APAC (OiT-046) Reference: JO-2409-7163
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Data Center Operations Specialist, APAC
To ensure the efficient operation of WSP's internal DATA CENTER services in the APAC Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of DATA CENTER operations with a primary focus on the services within the designated Hub.
Key responsibilities include:
Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
Performing routine and health maintenance.
Managing upgrades & performance related activities.
Identifying and correcting faults with services and infrastructure.
Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
Execution of business continuity tests.
Oversight and support of all related service supplier and/or manufacturer activities.
Forecast and plan for data center capacity requirements within the HUB, including space, power, and cooling, to accommodate business growth.
Proactive identification and resolution of issues before they affect service performance.
Identifying any improvements that can improve service levels.
Engaging in the problem management process.
Technical peer review and approvals for all related changes.
Support audit and compliance activities.
Management and maintenance of related platforms.
Maintain comprehensive records of infrastructure, performance metrics, and incidents within the region's data centers. Provide regular reports to corporate management.
Develop and execute emergency response plans for data center incidents, such as power outages, equipment failures, and security breaches.
Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24-hour on-call role, responding within prescribed response times.
About you:
Bachelor's degree in information technology, Computer Science, Engineering, or related field.
At least 4-6 years relevant and practical experience in a DATA CENTER operations role.
Vendor certifications not a requirement, proven practical experience preferred.
Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
Experience of working within ITIL aligned Service Management organization.
Ability to work with minimal direction and little supervision.
Strong organizational and project management skills, with excellent documentation abilities.
Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
Demonstrated experience in understanding and demonstrating compliance with information security requirements.
Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
Our benefit package is highly competitive and includes the following:
Flexible and hybrid working arrangements
Comprehensive medical insurance
Unspecified sick leave
Personal development and well-being grant
Progressive parental leave policy
Option to purchase up to 4 additional weeks of annual leave
Reimbursement of up to 2 annual professional memberships
Community day
Employee Assistance Programme
Multiple discounted products and services, and more.
Due to the nature of this role, you may need to work outside of standard business hours. Please note that we can only consider applicants with long-term open work rights in New Zealand who do not require AEWV sponsorship and will not provide relocation support for this role.
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With us, you can. Apply today.
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