Are you ready to lead the charge in supplier onboarding and support? Join our dynamic team as an Onboarding Specialist, where you'll be the primary point of contact for suppliers, guiding them through the integration process with our Marketplacer eCommerce platform.
Day to day, you will assist suppliers in configuring their accounts, troubleshoot and resolve technical issues, and ensure all integrations meet our platform standards. You'll also provide comprehensive training on platform functionality and collaborate with internal teams to develop training materials.
If you excel at managing multiple tasks with exceptional organisational skills, possess a problem-solving mindset, and have a passion for helping people succeed, we'd love to hear from you!
About the Company: We are committed to fostering equal opportunities and supporting our community. We value collaboration and connection within our organisation, and in this position, you'll play a key role in promoting these principles!
Additionally, we offer plenty of benefits to our team members, including exclusive team member discounts, discounted gym memberships and health insurance, as well as access to financial wellbeing resources.
What you'll be responsible for: Serve as the Main Point of Contact for Supplier Onboarding: Act as the primary liaison for suppliers during their onboarding process to Marketplacer.Support Suppliers in Account Configuration: Assist suppliers in setting up their accounts, including managing product listings, inventory, and pricing to ensure accurate and effective configurations.Verify Successful Onboarding: Conduct thorough testing of supplier product feeds and data to confirm successful integration and onboarding.Resolve Technical Issues: Troubleshoot and address any technical challenges that arise during the onboarding process.Develop Training Materials: Collaborate with internal teams to create and update training materials and resources.Provide Comprehensive Training: Deliver training sessions to suppliers on platform functionality, tools, and best practices.The successful candidate is likely to have: 2-4 years' experience in onboarding, customer success, or technical support roles, preferably in an eCommerce or SaaS environment.Experience with and confident using Microsoft Office suite.Keen attention to detail.Excellent relationship-building and interpersonal skills.A strong focus on providing excellent service to suppliers.Strong written and verbal communication skills.A positive, 'can do' attitude.Be a part of our innovative team and drive impactful change - apply today!
How to Apply Click apply now to apply online.
Applications Close: 14 Jan 2025
If you have any questions or need further information please contact Samantha Brown, People and Talent Specialist on ******.
You must be eligible to work in New Zealand or hold New Zealand Permanent Residency or Citizenship. All applications will be treated with strictest confidentiality.
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