Office Support And Customer Care – Auckland, Nz

Office Support and Customer Care – Auckland, NZ We are seeking a full-time Office Support and Customer Care team member to join us based in Auckland in our New Zealand office.
You are an enthusiastic individual with a desire to learn and grow, a great team player who can also work autonomously and take ownership, with excellent verbal and written communication skills. Ideally you have had previous experience in dealing with internal and external customers. Abacus dx and Big Green Surgical operate in a dynamic environment, where you will have the opportunity to build strong relationships with our repeat customers.
DUTIES & RESPONSIBILITIES Answering incoming phone calls in support of team members
Entering and invoicing customer orders using ERP system
Responding to customer queries by phone and email
Assisting with marketing and conference event organisation
Liaising with the broader operations team, including purchasing and warehouse, to ensure customer needs are met
Logging customer order and invoice related issues and assisting in problem-solving and resolution
Promoting great Customer Experience in all communications
SKILLS & EXPERIENCE Experience with ERP and CRMs e.g. Salesforce and Power BI useful (not essential)
Strong attention to detail
Excellent communication skills, both written and verbal
Friendly and professional phone manner
Good team player and a positive attitude

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