Job Summary The role is primarily line managing the practice reception and administration team, carrying out day-to-day activities. The Reception and Administration team is inclusive of the Receptionists, Prescribing Clerks, Office Administrators, Scanning Administrators, and Medical Secretaries. The post holder will work closely with (and under the direction of) the Practice Manager to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence. The Office Manager requires strong leadership, good communication, and must be able to work on their own initiative. You must be organised and confident, have a friendly and approachable manner, and can work under pressure. The post holder will: Be an experienced supervisor/manager/leader of staff, providing leadership to the reception and administration team. Have excellent service, leadership, communication, and project management skills. Be suitably proficient with IT systems and software applications, preferably in a clinical setting (although training will be provided for the suitable candidate). Key Responsibilities The following are the core responsibilities of the Office Manager: Provide day-to-day support, leadership, first line management, and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained, and to provide cover to the reception team when needed. Ensure all reception and administration duties are completed to the highest standard. Identify and deliver team training where required. Monitor staff attendance, sickness absence, and annual leave. Prepare weekly Reception and Administration staff rotas, ensuring adequate cover for periods of sickness and annual leave. Recruit and induct all new reception and administration staff with the support of the Practice Manager. Support the Practice Manager in the running of elements and/or services within the practice. Manage and deal with day-to-day needs, difficulties, and requirements of the partners and other clinical staff. Complete yearly staff appraisals for the Reception & Administration team with the support of the Practice Manager. Ensure the effective use of clinical systems, IT programmes, and other systems used throughout the practice. TRAINING AND DEVELOPMENT The post-holder will participate in any training programme implemented by the practice as part of this employment. GOVERNANCE Take part in the maintenance of quality governance systems and processes across the Practice and its activities. CONFIDENTIALITY Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. HEALTH & SAFETY The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy. EQUALITY AND DIVERSITY The post-holder will support, promote, and maintain the Practices Equality & Diversity Policy. OTHER DELEGATED DUTIES This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. #J-18808-Ljbffr
