Job Description:
Aotearoa Cars is looking for 2 motivated and detail-oriented Office Assistants to support the smooth operation of our dealership. This role is integral to ensuring efficient day-to-day administrative processes and contributing to our mission of providing exceptional customer service and support. You will work closely with the sales, finance, and service teams to help manage everything from documentation to customer inquiries, playing a vital role in the customer journey.
Key Responsibilities: Work closely with the sales team to ensure customer inquiries, vehicle paperwork, and after-sales support are handled efficiently. Coordinate with other team members to manage bookings and documentation for vehicle servicing, warranties, and pre-delivery checks. Assist in preparing necessary sales documentation, including vehicle contracts, invoices, registration papers, and warranties. Ensure all paperwork is completed accurately and in a timely manner for car sales transactions. Maintain confidential customer records, including finance agreements, trade-in documentation, and sales contracts. Ensure all vehicle sale and service records are securely organized and up to date for easy reference. Attend internal sales meetings, record minutes, and distribute key action points to staff. Assist in the preparation of reports for sales performance and customer feedback. Manage appointment diaries for sales manager and the dealership's management team. Schedule test drives, customer appointments, and meetings with finance providers. Arrange return travel for staff who are going for vehicle deliveries around New Zealand. Handle incoming and outgoing emails, including customer inquiries about vehicles, financing, and servicing. Maintain records related to vehicle stock, sales, and after-sales follow-up. Be the first point of contact for customer inquiries via phone and email. Direct customers to appropriate staff members, answer basic questions about vehicle availability, and assist with booking appointments for test drives or servicing. Assist the management team by transcribing memos, letters, and key customer communication, ensuring follow-up actions are clear and prompt. Oversee and support other junior administrative staff responsible for tasks such as filing, data entry, and reception duties, ensuring smooth front-office operations. Skills and Qualifications: We are looking for someone who is available on weekends and public holidays for a rostered shift. No minimum experience or qualification required. Strong organizational skills with the ability to multitask and manage priorities, especially during peak sales periods. Excellent written and verbal communication skills, with a customer-first approach. A positive and professional attitude, with a passion for providing exceptional customer service. Job Types: Full-time, Permanent
Pay: $30.00 – $33.00 per hour
Expected hours: 30 per week
Schedule: Monday to Friday Public holidays Rotating roster Weekend availability Application Question(s): Will you be available on weekends and public holidays? Application Deadline: 14/10/2024
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