Company DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.What should you expect from this role?Competitive Salary Package + Kiwi SaverThis role is based in New ZealandRemote Work Set Up – full time working from your home officeComprehensive training, with ongoing coaching and developmentA vibrant and rewarding recognition program - We love to celebrate our people!We are proud of our fun, friendly and supportive team environmentUnlock Your PotentialBeing at the cutting edge means having people who are ambitious and looking to push the fold; we want to help you develop in your time at TSA. So not only will you be receiving ongoing coaching and support, we also encourage you to grow within the company – TSA Group looks internally to recruit our next generation of leaders, trainers and innovators.Are You Ready?We are looking for a can-do positive attitude, and someone always ready to try new things and roll with the punches. Your conversational and charismatic persona will shine through to our customers and allow you to remain friendly and calm under pressure. Whilst we offer energy solutions, you do not need an energy background – just a passion to deliver customer centric solutions and an ambition to grow!Core Competencies:Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional mannerAbility to understand and interpret verbal communicationStrong technical abilityAbility to work with other departments to achieve a resolution for customersStrong Interpersonal skillsAttention to detail and accuracyProfessionalism when dealing with internal and external consumersAbility to work at pace and deliver to targets and SLABasic Qualifications:Previous experience in a voice contact centre role, ideally in a complex industryPrevious experience in customer serviceAirline industry experience an advantageNext StepsWe cannot wait to hear from you – this is your opportunity to develop and grow in a stable, full time position. Submit your resume today, and begin your new journey with TSA. Once you've applied, you will then receive an email with a simple assessment for you to complete. Upon completion, we will be contacting you to really get to know you.IMPORTANT: The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) issued Resolution No. 148-B which states that, effective December 1, 2021, all employees reporting on-site must be vaccinated against COVID-19. If you have questions regarding this guideline, please make sure to discuss this with our Recruitment Team during job offer.
#J-18808-Ljbffr