Noel Leeming Customer Care Specialist - Fixed Term Until 2Nd Feb 2025

Job Description As a Customer Care Specialist your key responsibilities will be: Managing customer enquiries with a strong resolution focus. Building rapport with customers by active listening and a mirroring communication style. Adapting from phone to email when required. Running efficient case management and follow-up within agreed timeframes. Keep up to date with processes, procedures and products to ensure accurate information is provided. This is a fixed term opportunity from  October 21st 2024 through to February 2nd 2025! As a retailer we operate 7 days a week.  This role will involve working 40 hours a week across 5 days, including weekend days  Our hours are  between 8:00am and 6:00pm.  Qualifications To succeed and feel at home, the successful candidate will have: Exceptional customer service skills, with a customer-centric mindset. Excellent communication skills (written and verbal) – a clear, calm, well-spoken phone manner and ability to listen. With your naturally empathetic and resilient nature, you'll be able to stay positive even when the pressure may be on. Computer literate with a strong eye for detail Up for the challenge of working to target and KPI's adaptable and of course passionate about our customers! Additional Information If you are passionate about helping Kiwi's Live better every day, then come join our family! Apply now!