Night Auditor - Sudima Queenstown Five Mile

Details of the offer

Who We Are - Ko Wai Matou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

About The Role - Te mahi

This is an exciting new Full-time role for an experienced Night Auditor in a beautiful new 4.5-star hotel. You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off. This role is full time with a minimum of 30 hours per week, the hourly rate is $26.00 plus night allowance.

Responsibilities | Nga haepapa

Our night roles span across front office reception and night audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service.

From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.

You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and excel.

Night duties are also focused on ensuring guests and staff areas are maintained to a high standard of cleanliness and presentation, to ensure we are putting our best foot forward for our team and guests.

In this role you will be:

greeting and welcoming visitors

arranging and recording details of appointments

answering inquiries and providing information to our guests

answering, connecting and transferring telephone calls

receiving and resolving complaints from guests

receiving and distributing deliveries

maintaining the hotel reception area

advising on and arranging reservations, accommodation and local activities

other clerical tasks such as auditing, data entry, reports and filing

Requirements

About you | Ko koe tenei

A commitment to being a reliable member of the night team. Be able to work 10pm to 6.30am with a roster that covers seven days a week including weekends and holidays.

NZQF Level 4, or 3 years experience in a relevant role in the Hospitality and Tourism sector will substitute for the qualification.

Ability to work unsupervised, on your own and as part of a team.

You will have:

Good communication skills

A commitment to delivering a high level of customer service

Calm, efficient, and organised with great attention to detail

Conflict resolution skills

Ability to liaise and communicate all relevant information to the Front Office team and other departments

Benefits

We are all valued | He kura te tangata

Discounts at our hotels, restaurants and spas across our network

Staff, family and friends rates at our hotels

Free onsite parking

Excellent reward & recognition events

Service and anniversary gifts and benefits

Wellbeing program including Health insurance discounts

Paid training and individual Employee Development Plans

Training towards NZQA qualifications and our very own online digital learning platform

Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Hind Management is committed to accessibility; should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at ******. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

Our Values

E manawanui ana tatou | We care

Ka mahi tahi tatou | We work together

Ka whai tatou i te tika | We do the right thing

#J-18808-Ljbffr


Nominal Salary: To be agreed

Job Function:

Requirements

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