Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.About The Role - Te mahiThis is an exciting new Full-time role for an experienced Night Auditor in a beautiful new 4.5-star hotel. You will complete flexible shifts each week, working alongside an amazing and experienced team who will assist you and support you as your career takes off. This role is full time with a minimum of 30 hours per week, the hourly rate is $26.00 plus night allowance.Responsibilities | Nga haepapaOur night roles span across front office reception and night audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service. From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and excel. Night duties are also focused on ensuring guests and staff areas are maintained to a high standard of cleanliness and presentation, to ensure we are putting our best foot forward for our team and guests.In this role you will be:greeting and welcoming visitorsarranging and recording details of appointmentsanswering inquiries and providing information to our guestsanswering, connecting and transferring telephone callsreceiving and resolving complaints from guestsreceiving and distributing deliveriesmaintaining the hotel reception areaadvising on and arranging reservations, accommodation and local activitiesother clerical tasks such as auditing, data entry, reports and filingAbout you | Ko koe teneiA commitment to being a reliable member of the night team. Be able to work 10pm to 6.30am with a roster that covers seven days a week including weekends and holidays. NZQF Level 4, or 3 years experience in a relevant role in the Hospitality and Tourism sector will substitute for the qualification. Ability to work unsupervised, on your own and as part of a team.You will have:Good communication skillsA commitment to delivering a high level of customer serviceCalm, efficient, and organised with great attention to detailConflict resolution skillsAbility to liaise and communicate all relevant information to the Front Office team and other departmentWe are all valued | He kura te tangataDiscounts at our hotels, restaurants and spas across our networkStaff, family and friends rates at our hotelsFree onsite parkingExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing program including Health insurance discountsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentOur values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply.Our ValuesE manawanui ana tatou | We careKa mahi tahi tatou | We work togetherKa whai tatou i te tika | We do the right thing
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