New Zealand Customer Care Specialist
Apply locations: New Lynn
Time Type: Full time
Posted on: Posted 8 Days Ago
Job Requisition ID: R-18587
Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centers, and with about 30,000 employees, our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalization.
Responsibilities:
Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders, contracts, and orders.
Effectively manage project orders and specific customer requirements.
Maintain fast efficient communication with customers on services offered and services standards to be achieved.
Proactively communicate with the commercial manager and external staff regarding customer needs.
Use the tools, processes, and systems provided to effectively achieve the defined KPI's.
Provide both administrative and sales support to the team.
Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
Collaboration with all areas of the business to ensure the Prysmian brand is maintained.
Be positive and bring enthusiasm to the team and celebrate success.
Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
Follow compliance requirements.
Qualifications:
Ability to engage effectively with stakeholders both externally and internally.
Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
Project/Contract Administration Experience.
A passion for learning and personal growth, with meaningful focus on sales developments.
Ability to cope and work with disruption and adapt to changing priorities.
Excellent general problem-solving skills.
SAP knowledge is a plus.
You must have the right to live and work in New Zealand.
You'll be joining a great team who is currently enjoying the Company benefits and be a part of a global business within a complex business structure. We have an exclusive employee discounted share program, Prysmian Rewards program and more... Apply now!
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
About Us
Prysmian is a global cabling solutions provider leading the energy transition and digital transformation . By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation , and a strong customer base , the company is well-placed to capitalise on its leading positions and win in new, growing markets.
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