National Registry Officer
Permanent Full Time
Ellerslie based
Te Haeata / The Opportunity At the Ministry of Justice, we put our customers at the forefront of everything we do.
Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide. This team handles calls related to local court hours, Jury Duty queries, and upcoming hearings.
All our calls are unique, with every touchpoint viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.
O pukenga / Skills and Experience No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and you believe you can bring value to the role, we'd love to hear from you!
Strong interpersonal and problem-solving skills
Ability to interpret complex and wide-ranging information to provide consistent and accurate information and advice to a diverse customer demographic in a clear and confident manner
Ability to gather relevant information quickly and distil it into appropriate advice, options, and solutions to resolve enquiries successfully on the first call
Ability to remain calm and professional under pressure in a busy and often unpredictable work environment
Mo matou / About us At Te Tahu o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
The National Registry is a friendly and diverse group, and we are all great communicators and relationship builders. This comes across in a strong team culture, where we support one another while being focused on delivering stellar customer service.
We encourage and inspire our teams through energy, enthusiasm, integrity, and a consistent focus on excellent customer service.
Joining Te Tahu o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.
Nga painga o tenei wahi mahi / What's great about working here We offer a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
Contributions to prescriptions for glasses
Online professional development portal
Access to a variety of inclusive and proactive networks, including Pacifica, Maori, Rainbow, and Women's.
Free and confidential counselling sessions
With a wide range of jobs, you also get the chance to gain various skills and experience while developing your career.
How to get your foot in the door? As part of our process, we will run an assessment centre via Teams. During this assessment centre, we will discuss the role, run a group exercise, and conduct a role play assessment of you taking a call.
If progressed from the assessment centre, we will conduct interviews that may be in person or via Teams.
Salary between $58,729- $80,794 dependent on skills and experience, with an appointing salary likely between $58,729- $68,654.
Working hours are from 8.00am-5.00pm, Monday to Friday.
Anticipated start date is 3rd February 2025.
Tono mai / Apply To apply, click the Apply button below to be directed to our Careers Website.
You can view a detailed position description here and complete an online application form by attaching your CV and cover letter.
Applications close on 1 December 2024; however, we will review CVs as they come in and invite successful candidates to interview before the close date.
If you have any questions, please contact ****** .
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