At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
Join Sephora and lead the team across our two stores in New Zealand, New Market and Sylvia Park, as Multi-Site Manager on a Full-Time (38hr) basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.
Manage and maximize business strategies for a network consisting of two stores. The Multi-Site Manager is accountable for recruiting and developing their management and store teams, ensuring maximum profitability and compliance with company objectives and policies while focusing on the improvement of the client's experience. The Multi-Site Manager will partner with the support office team on company initiatives and champion these with the store network.
Some of our well-liked benefits: Gifted products throughout the year along with store discounts of up to 45% offPaid Parental Leave, Birthday Leave & Personal LeaveHealth and well-being initiatives including 24/7 Mental Health well-being programs & Life InsuranceDiscounted Gym membershipsOpportunities for personal development in ANZ through successionOpportunities across our global group of high-end luxury brands within LVMHAnnual Conference & Travel prize for store of the yearOpportunity to be based 4 days in-store, and 1 day from our corporate office each weekBase from $85,000 + Bonus + Kiwi SaverThe Opportunity: As the Multi-Site Manager, reporting directly to the Head of Retail, you will support two stores, with each of the Store Managers reporting directly to you. You will also work alongside a Store Trainer & the HR team. You will play a pivotal role in leading a passionate team of Leaders to embody Sephora's values to empower our clients.
You'll also play a key role to:
Develop strategies to maximize sales potential by accurately forecasting sales, ensuring that the staffing plans are in alignment with the business trends, and adjusting payroll accordingly.Create action plans to increase profit and control variable expenses by evaluating the P&L monthly.Understand the competitive retail landscape within the network and create opportunities to address business challenges.Be innovative within the store network and share best practices to impact the performance of the entire organization.Manage payroll and budget; Operational oversight including inspection of zoning, scheduling and controllable expense.Ensure that stores maintain and follow standard operational procedures, loss prevention policies and human resource guidelines.Conduct store visits with Managers to evaluate and identify business opportunities to improve sales growth, profitability and client service.Establish relationships with key field partners to ensure that your Store network's needs are met and sales and profitability are maximized.Every day will bring new and exciting challenges to think creatively, work strategically, and continuously explore to lead your market to success.
You'll shine here if you enjoy: Creating Amazing In-Store Experience. Lead your team to provide clients and employees with meaningful in-store experiences that build brand loyalty through promoting positive behaviours that elevate their experience.Managing Day-to-Day Store Operations. Drive operational initiatives including brand events, training, and supporting visual merchandising changes to ensure the store represents the Sephora brand and culture.Developing Sales and Budget Strategies. Manage the profit and loss for your store including monitoring stock levels to maximise sales and profitably and identify, analyse, and forecast sales or issues.Enhancing Our Culture. Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.Maintaining Results. We love to keep an eye on the KPIs that drive our business. Core metrics help us measure performance, improve, and achieve our vision of being the most loved beauty community. You'll also monitor KPIs and help attract, recruit, and develop store talent.We would love to hear from you if you have: 2+ years multi-store management experience in a highly complex, fast paced business environment.Exceptional leadership and influential skills.Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.Proven ability to lead and build top performing teams.Proven ability to meet/exceed sales and profit goals.Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.Please keep in mind when considering a role at Sephora that each of our stores have their own individual needs. Only New Zealand Citizens or Permanent Residents will be considered for this opportunity.
Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate. Across Australia and New Zealand, we have circa 30 stores, a growing online platform and we plan to expand this year on year.
Your application: Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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