Monitoring Centre Operator

Based in our Communications Centre, this role is responsible for the effective and timely communication to customers and emergency services, as well as co-ordinating the deployment of front-line operations personnel.
This role will provide you with a variety of challenges - one moment you could be assisting our clients with their alarm activation, next you could be taking a call from a concerned member of the public or checking on the wellbeing of our offsite security staff.
What is important to being successful in this role: * Previous experience in a contact centre environment or similar role is preferred * Strong attention to detail and the ability to monitor multiple activities simultaneously * Outstanding work ethics * Excellent communication skills, both written and verbal * Ability to work under pressure and make quick, informed decisions * Flexibility to work in shifts, including evenings, weekends, and public holidays * Problem solving and troubleshooting * Clear and precise communication with customers and emergency services * Quick response to all external and internal enquiries What makes this a great opportunity You will get to work in a stable, secure company with a team that is supportive and fun.
The environment is professional and fast paced.
This is a great opportunity for you to join a forward thinking, supportive and diverse organization.
To be eligible for this role you must be legally entitled to work in New Zealand and have a current or can obtain a Certificate of Approval (COA).
Refer to the PSPLA site for more information.
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.