Azure Cloud Engineer

Networks & Systems Administration (Information & Communication Technology)
Full time
Parallo (a Crayon company) is a fast-growing Managed Service Provider that specializes in managing cloud platforms for SaaS companies. We are a close-knit team that thrives on collaboration and achieving the best outcomes for our customers.
We specialize in the SaaS market and work with great technology and smart people.
We have a direct team of around 50, but with Crayon, we are approx. 3,300 people internationally.
We love to grow our people and promote from within.
We are recognized for our work with software companies who want to take their product to market.
Ideally, you will be based in Auckland, but we are open to candidates who work remotely from other locations.
We are proud of our company and our people. Parallo is a great place to work with an awesome team. There are plenty of opportunities for your professional and technical growth. We are growing fast, so now is the time to get on board and take your career to the next level!
The Role:
We are looking for an experienced Cloud Engineer with past Enterprise customer experience specializing in Azure platform management to support the reliability, security, and performance of our customers' cloud infrastructure. The ideal candidate will have deep expertise in managing Azure environments, Windows Server administration, and a solid foundation in incident response. You'll play a key role in monitoring, maintaining, and optimizing customer cloud environments to meet enterprise-level standards for availability and security.
About You:
You have deep, practical experience in Azure platform management and Windows Server administration.
You have a thorough and proactive approach to platform management, focusing on maintaining secure, up-to-date, and efficient Azure environments.
You enjoy problem-solving and rapid incident response, bringing a calm and resourceful mindset to high-stakes situations.
You are detail-oriented and organised, ensuring that patching, updates, and server management follow best practices and customer SLAs.
You excel at collaborating across customer support and operations teams, aligning your work with organisational goals and keeping stakeholders informed.
You are passionate about security, reliability, and optimising performance in cloud environments and enjoy diving deep to improve platform stability.
Key Responsibilities:
Manage and maintain Azure cloud infrastructure to ensure high availability, security, and performance for enterprise applications.
Administer Windows Servers in a cloud environment, handling setup, configuration, maintenance, and troubleshooting to support customers' core applications.
Implement and oversee patch management for Azure and Windows Server environments, ensuring compliance with security requirements and reducing downtime during updates.
Monitor and manage Microsoft Defender for Cloud / Defender for Endpoint to ensure robust security posture across customer environments, proactively identifying vulnerabilities, responding to alerts, and implementing best practices to protect against threats.
Monitor systems performance and availability using Azure-native monitoring and alerting tools, proactively identifying and resolving issues to maintain stability.
Respond to incidents and alerts as part of our support rotation, diagnosing root causes and implementing corrective actions to resolve issues efficiently.
Participate in on-call rotation to handle critical incidents, perform root cause analysis, and drive long-term improvements for system reliability.
Create and maintain automation scripts to streamline recurring tasks like patching, provisioning, and reporting for enhanced efficiency and consistency.
Document operational procedures, run books, and best practices for Azure platform management, Windows Server maintenance, and incident response to support knowledge sharing and consistency across teams.
Monthly Reporting:
Manage and deliver ongoing reports for customers, including an overview of managed services activities and key metrics such as system performance, incident tracking, SLA compliance, patching status, vulnerability management, backup and replication health, and recommendations for further action.
Required Skills:
3+ years of experience in cloud engineering or IT systems administration, focusing on Azure platform management and Windows Server administration.
Strong expertise in Azure cloud services, including Virtual Machines, Azure Monitor, Defender for Cloud, and Azure Automation.
Hands-on experience with Windows Server management (setup, configuration, maintenance, and patching) in a cloud environment.
Proficiency in patch & vulnerability management using Azure Update Manager, Defender for Endpoint, and other tools to ensure systems are consistently updated, secure, and compliant.
Solid understanding of monitoring and alerting tools within Azure, using tools such as Azure Monitor, Log Analytics, and Application Insights to ensure system health and quick response to incidents.
Experience with scripting & IaC languages such as PowerShell, Azure CLI, Bicep, Terraform, etc., to automate tasks and streamline operations.
Strong knowledge of network protocols and security best practices relevant to Azure and Windows Server, including VPNs, firewalls, and access control.
Excellent problem-solving skills and a systematic approach to troubleshooting and root cause analysis.
Familiarity with Active Directory and Entra identity management in cloud and hybrid environments.
Knowledge of backup and disaster recovery practices specific to Azure and Windows Server.
Strong communication skills and experience working with cross-functional teams to resolve technical issues effectively and transparently.
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Microsoft Azure certifications (e.g., Azure Administrator Associate, Azure Solutions Architect Expert) are a plus.
Experience with ITIL or other incident management frameworks for structured incident response and resolution.
Why work for us
Hybrid working – Work from home two days per week. We also have an Overseas Working Policy to work remotely for up to 6 weeks per year.
Celebrate your birthday or special occasion with a paid day off.
Plenty of opportunities for your technical and professional development and career growth.
Income Protection Insurance.
Wellness programs celebrated companywide to help you focus on wellbeing.
Sociable crew with great banter.
Global opportunities as part of Crayon.
Relaxed dress code.
Modern offices in central Auckland.
Are you ready for your next challenge? Don't delay and apply now!
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
What's your expected annual base salary?
Which of the following Microsoft Azure certifications have you completed?
How many years' experience do you have in the IT industry?

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