Full time, Permanent Position + Wellness Plan + EAP ServicesCompetitive Wage + Discounted Goods & ServicesAt Compass Group, we have partnered with Air New Zealand as one team to create an incomparable lounge experience.
We have an exciting Permanent Full-Time opportunity for a Manager - Service Operations to manage our Compass Group operations within the Air New Zealand Lounge at Christchurch Airport.The Manager - Service Operations is responsible for a team of Compass Group Lounge Supervisors to drive an engaging service culture that results in a high performing team and delivers an exceptional 'surprise and delight' customer experience.The role will include:Coaching, training, development, performance and wellbeing.Sharing the Lounge vision, inspiring a 'one team' approach to working in the Lounge.Combining leadership strengths with expertise in hospitality and customer experience to bring the premium Lounge experience to life.Supporting the Airline Operations client and contract in accordance with the standards agreed by Compass Group and the client.Ensuring contract compliance and running commercially in line with net growth and retention targets, bringing the joint client and Compass Group Vision & Values to life.Being an inclusive leader with the ability to form productive relationships with clients and individuals from diverse backgrounds, with proven experience in managing successful teams.Having an in-depth understanding of Occupational Health, Safety and Environment and the ability to apply principles, with single site operational experience in a similar role within the industry.Possessing strong commercial acumen with the ability to manage a budget.Having knowledge of workplace regulations, including agreement requirements, identifying contract retention and new business opportunities, and thorough comprehension of food hygiene practices.Mo matou / About us:We are New Zealand's leading and largest provider of food and support services across multiple industries.These industry sectors are managed by our sub-brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.We specialize in turning ordinary acts of service into extraordinary experiential moments for our clients.Our people are awesome; they breathe life into our brands and make great things happen!Our strength comes from the combination of shared values, vision, and purpose - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.Successful candidates will be able to satisfactorily pass a police clearance.Applicants for this position should have NZ residency or a valid NZ work visa.Don't miss out on this unique opportunity - Click 'Apply' Now!How do your skills match this job?Sign in and update your profile to get insights.Compass Group NZ is New Zealand's market leader in food and support services.Our business first entered the New Zealand market in 1987.
As the world's leading food services and support services organisation, we now provide services across 300+ locations across New Zealand.
We employ over 4,000 people.We have provided food services and support services to our clients in New Zealand for more than 30 years through our brands Eurest, Restaurant Associates, Medirest, ESS, and Chartwells.
Through these dedicated, specialist sector brands, we operate in key market sectors including business and industry, healthcare, education, defence, offshore, and remote.
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