With more than 30 years within the New Zealand market, our client offers some of the most reliable and economical trucks, tippers, and curtainsiders available. They are a household name and leader in their field, providing seamless sales and support for operators across a wide range of industries.On behalf of our client, we are seeking an experienced Parts Manager to lead their dealership's parts department. This is a key role, overseeing inventory, customer orders, and team management to ensure the parts department is efficient, well-stocked, and focused on delivering outstanding customer service.ABOUT THE ROLEParts Department Management: Oversee day-to-day operations, including inventory control, parts sales, and logistics, to ensure efficient and profitable functioning of the department.Inventory Control & Ordering: Maintain optimal inventory levels, managing orders and vendor relationships to ensure the right parts are always available without overstocking.Customer Service Excellence: Build strong customer relationships by providing knowledgeable, timely, and high-quality service, addressing both retail and wholesale customers.Team Leadership: Recruit, train, and motivate a team of parts specialists, fostering a culture of collaboration and high performance.Sales & Revenue Growth: Develop strategies to increase parts sales and profitability, including promotions, customer loyalty programs, and special offers.Supplier Relationship Management: Work closely with vendors and suppliers to negotiate favorable terms and stay informed on parts availability, new products, and industry trends.Data & Reporting: Track key performance metrics, including sales targets, inventory turnover, and customer satisfaction, and provide regular reports to dealership management.ABOUT YOU:Industry Knowledge: 3+ years of experience in parts management, ideally within a truck or automotive dealership.Inventory Management Skills: Proficiency in inventory control and familiarity with dealership management systems (DMS) for parts.Customer Focus: Strong customer service skills, with a focus on building long-term relationships and resolving issues effectively.Leadership Ability: Proven ability to lead, mentor, and develop a high-performing team.Sales and Negotiation Skills: Experience in driving parts sales and negotiating with suppliers for optimal pricing and terms.Analytical Skills: Comfort with data analysis to track performance, manage inventory, and forecast needs.Organizational Excellence: Strong organizational and multitasking skills to manage priorities and respond to a dynamic work environment.Note: Only shortlisted candidates will be contacted, and this will be within 5 working days from receipt of your expression of interest.
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