100% Kiwi-owned business with a friendly team environment, dedicated to valuing its employees and supporting their success. Over 3 decades of experience in the auto parts service trade. Over 95% of the cars imported into New Zealand are covered. CONNECTIONS: Team: Contribute to leadership of the team and to overall business growth Clients: Develop and maintain strong business level relationships Suppliers: Build strong rapport with external suppliers/providers Directors: Work closely with Directors to ensure optimum ROI DIRECT REPORTS: Sales & Administration staff & Warehouse staff KEY DUTIES & RESPONSIBILITIES: Operations Formulating strategy, improving performance procuring stock and resources and securing compliance. Ensure all operations are carried out in an appropriate, cost-effective way. Improve operational management systems, processes and best practices. Purchase stock and resources, plan inventory and oversee warehouse efficiency. Produce freight costing per import consignment and ensure Directors are kept up to date with shipping/excise costs. Ensure the business processes remain legally compliant. Manage budgets and forecasts Examine financial data and use it to improve profitability Lead weekly Operations meeting with senior staff/stakeholders Be fully familiar with the telephone sales process and be prepared for regular phone cover for staff absence Recruit, train and supervise staff Manage customer relationships and seek ways to improve the quality of customer service. Ensure website and other company IT needs are supported by timely, cost-effective contractor support Assist in building and maintaining the culture of the business through active participation in the day-to-day operations of the business and supporting Directors/team members in any task. Administration Produce simple monthly MYOB management accounts and Operations reports to discuss with Directors Work with company accountants to streamline processes and compliance efficiencies Control Bank and cash transactions and all day-to-day matters relating to ANZ Bank. Prepare & file Employment contracts and other HR records Maintain computer system and imputed with all invoices and commitments. MPI Oversee overseas freight & freight claims Liaise with suppliers with warranty claims (in conjunction with Director) Prepare overseas and domestic payments Monitor receivables, credit holds and demands. Ensure all Health & Safety compliance Ensure physical security and communications Liaise with the Landlord/property Administration Manager Maintain all other business processes, documentation and compliance Prepare PAYE, GST, and other compliance Ensure all relevant insurances are in place and up to date QUALIFICATIONS, EXPERIENCE, SKILLS, COMPETENCIES: Trade experience (Automotive preferred) Importer/Distributor trade experience Proven work experience as Operations Manager or similar role Knowledge of organizational effectiveness and operations management Bookkeeping experience, including budgeting and forecasting Familiarity with business and financial principles Leadership ability Qualifications - Preferred Health & Safety First Aid Certificate Other Proactive, willing to 'sell' change and improve processes Able to identify issues and willing to listen to other team members including Directors input, to produce good solutions to business problems Technical appreciation but service mindset Assist Directors to develop positive team culture Generous mindset to coach and assist others for sake of better team and business development and support outcomes If you believe you are the ideal talent for this role, please click APPLY. Please email Leo " (email protected) " to schedule a further discussion. "As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued." To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. What can I earn as an Operations Manager #J-18808-Ljbffr