Are you a leader with a passion for enhancing customer experiences and driving engagement?
The role/Te mahi The University Library is seeking a Manager, Library Engagement to lead our dynamic team in delivering innovative, student-focused services and programs.
This is a unique opportunity for someone with experience in customer engagement, service management, or a similar field to make a significant impact in an academic setting.
In this management role, you will oversee the development and delivery of high-quality customer-facing services across multiple library locations.
You will play a key role in embedding the Library's Customer Experience Principles, ensuring our services and spaces are welcoming, accessible, and aligned with the evolving needs of students, staff, and the wider university community.
The ideal candidate will bring a wealth of expertise and a passion for excellence in customer services, team leadership, and engagement initiatives.
What You'll Bring: Extensive experience, ideally in customer engagement, service management, community service, or similar roles, within or outside the academic sector.Strong background in creating and implementing strategic engagement initiatives, user experience (UX) projects, or customer service programs.Excellent communication, problem-solving, and decision-making skills, with the ability to manage diverse teams and complex tasks.A proven track record of fostering innovation, continuous improvement, and collaboration across teams.The ability to translate customer feedback and data into actionable strategies that enhance service delivery and user satisfaction.A commitment to engaging with Te Ao Maori, including an understanding of Tikanga Maori, Te Reo Maori, or a willingness to develop these skills.This role offers the chance to apply your leadership and engagement expertise in a university environment, contributing to the success of students and the broader academic community.
If you're ready to bring your skills to an inspiring and impactful role, we encourage you to apply.
The University of Otago | Otakou Whakaihu Waka Library provides high quality information resources and services, recognising the diversity and needs of all stakeholders.
Our expert team strive to be responsive and innovative in our service delivery and to be a vital contributor to the academia of the University.
This is a permanent, full-time (37.5 hours per week) position, located in Dunedin.
You must have the right to live and work in New Zealand to apply for this job.
The appointment range for this role is $93,321 to $101,963.
Top of the range $110,603.
The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people, and behaviours.
This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds, experiences, skills, and perspectives are valued and respected.
The interview programme is scheduled to commence from Monday 10 February 2025.
Please note in your cover letter whether you are available from this date.
Application/Tono To submit your application please click the apply button.
Applications quoting reference number 2402044 will close on Sunday 2 February 2025.
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