Manager, Front Office & Client Support Manager, Front Office & Client Support
Req ID: Department: Insto Markets COO Division: Institutional Location: Wellington Ko Matou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
Mo te turanga - About the role As a Manager, Front Office & Client Support in our Institutional Markets team, you'll play a key role in managing and delivering optimal transaction lifecycle management across the range of Markets products.
This role is responsible for coordinating the post trade lifecycle management of Markets transactions, to ensure efficient, complete and accurate capture and processing of Markets transactions. The role works very closely with Front Office Trading and Sales staff, together with Markets Operations teams, for trade processing issue remediation, along with identification and implementation of trade flow process and control improvements.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Wellington
Ka aha to ra e kite ai? - What will your day look like As the Manager, Front Office & Client Support, you will:
Support the growing Markets business in New Zealand and provide additional support to the global team and key stakeholders as required. Review current local & global Markets processes, propose improvements, and ensure compliance with regulatory changes. Maintain strong knowledge of Front to Back processes, ensure that controls and procedures are adhered to, and keep abreast of regulatory changes and operational risks. Manage post trade lifecycle issue management and support (cancellations, amendments, options expiries, STP issues etc.) on behalf of the Trading & Sales desk. Drive the development and review of new and existing trade capture booking models for new product implementation. Drive the development of internal controls for trade capture models, mitigating operational risks. Manage 1 direct report Contribute to fostering a strong, collaborative culture and positive team dynamic - consistent with ANZ's values. Ou Pukenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following:
Experience in the financial services industry, and ideally Institutional Markets. Strong working knowledge of different asset classes (FX, Commodities, Rates & Credit, as well as structured products). Knowledge of Middle Office processes and the Front Office trading system, Murex. Knowledge of broker execution platforms is advantageous. Comfort being flexible in your daily work routine, to cater to ad hoc investigations or reporting requirements. Ability to work on an individual basis, but also part of a bigger global team. Ability to influence stakeholders to deliver successful outcomes, and ease building strong working relationships within and across business units. Strong customer service ethic, subject to maintaining internal controls. You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
He aha te take e uru ai koe ki a matou? - So, why join us? From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
Te Ra Otinga - Job Posting End Date 19/08/ , 11.59pm, (Melbourne Australia)