Manager, Existing Business (6 month secondment)Apply locations Auckland, NZ-AIA New Zealand time type Full time posted on Posted 3 Days Ago time left to apply End Date: January 16, 2025 (3 days left to apply) job requisition id JR-53973
BELIEVE IN BETTER Do you believe in leading the way to a better, healthier, more sustainable future?
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live.
As the largest listed company on the HKSE, we've been proudly making a difference for people and communities across Asia for over a century.
And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live.
Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.
If you sound like that leader, read on.
The opportunity: We have a 6 month Existing Business Manager opportunity, reporting to the Head of Customer Operations.
In this role you will recruit, manage, develop and lead a team of commercially astute, high performing service professionals that provide service excellence and a market leading customer experience.
This will directly contribute to company profitability via the achievement of retention, growth of new business and operational delivery of AIA's behavioral and business objectives.
Key responsibilities include: Lead teams that deliver AIA's services principles and targeted customer experience, to all AIA customersBe an active member of the Customer Operations Leadership team contributing to planning, forecasting and analysis of operational expenditureActively identify retention initiatives and lead change processes to enable theseCultivate a strong focus on Continuous Improvement to improve what we do for our customers and for our team membersPartner with Managers in New Business, Contact Centre, Underwriting, Claims, Distribution and Product to contribute to the development, implementation and management of the business's goals and targets as well as operational business plansDevelop and implement business plan initiatives which deliver service enhancements, operational improvements, as well as growth opportunitiesProactively identify and resolve key issues that may impact negatively on the achievement of identified targets and strategic objectivesDevelop and grow close working relationships with Advisers, Insurance Managers and staff for the delivery of exceptional customer serviceEnsure that processes and policies are in place to identify, manage and mitigate operational riskCreate and drive a high performing team and continuous improvement culture via utilisation of effect coaching and performance enablement and managementProactively monitor and manage staff performance and progress against identified business plans and targets, providing the support and direction they need to achieve their objectivesIdentify, execute and record process improvement initiatives that will enable the business to become more efficient and effective.Develop capability and succession plans, building a highly engaged and focused team of professionals.Ideally, you'll bring: Proven staff management skillsContact Centre management experienceExtensive knowledge of AIA systems and productsExcellent communication skills, both written and oralSuperior relationship management experience, with a proven ability to develop deep relationships at all levels internally and externally.Sound like you?
Apply now! This job ad will expire COB Friday 20th of December. Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the 'Apply' button.
No emailed applications accepted.
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You must provide all requested information, including Personal Data, to be considered for this career opportunity.
Failure to provide such information may influence the processing and outcome of your application.
You are responsible for ensuring that the information you submit is accurate and up-to-date. THE AIA DIFFERENCE Many companies claim to be different, but at AIA, we live and breathe it.
Being different is who we are, what we believe, and how we help make positive health and wellbeing changes to the lives of New Zealanders every day.
Join our dream, to champion New Zealand to be one of the healthiest and best protected nations in the world.
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