Manager - Early Resolutions and AssessmentKo wai tatou | Who we are
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
HDC has an exciting opportunity to lead one part of our operations teams in the role of Manager – Early Resolution and Assessment. This is a new role that has been established to provide effective operational leadership of the early resolution and assessment function.
Primary functions of the role will include: Innovative and effective leadership, management, and development of an early resolution and assessment team that contributes to:Achievement of organisational targets, goals and prioritiesHigh-quality, timely and people/whanau-centred servicesMaintaining a positive team culture and learning environmentFair, simple, speedy, and efficient resolution of complaintsIdentifying and effectively managing riskKo nga mea ka hiahiatia e koe kia angitu te haere | What you'll need to be successful: Experience and success in team leadership and team management, including risk management, learning and development and performance managementSound leadership and management skills to motivate a growing team that processes a high volume of work within tight deadlinesExperience and success with the implementation of innovative, efficient and effective processes and methods to streamline workflows.Excellent written and oral communication skills – with a recognised ability to communicate with people from a wide cross-section of the communityHighly developed relationship management skills and a demonstrated focus on quality and service improvementAnalytical and enquiring mind with ability to express complex ideas in a logical wayExperience in a service delivery environment involving high volumes of work within a statutory frameworkExperience in business planning, budget management and management reportingProven ability to work under pressure and meet deadlinesDisplays initiative, problem-solves and makes pragmatic decisionsDemonstrated ability in using IT, including databases and Microsoft packagesAbility to apply legal precedents, follow legal advice and understand and incorporate legal concepts and advice into correspondenceIn-depth understanding of relevant legislation, policies and procedures, with a well-rounded knowledge of the New Zealand health and disability sectorA good understanding of Te Tiriti o Waitangi and HDC's commitment and obligations arising from Te TiritiAbility to demonstrate awareness of and respect for the diversity of all people and whanau; and to engage inclusively with an understanding of the systemic barriers that people may face in the health and disability systemA relevant tertiary qualificationIf you are a dynamic leader with a passion for improving health and disability services, we encourage you to apply for this rewarding role.
All applicants must complete the online HDC application form to be considered. Applications can be submitted via the button below. Your CV and Cover Letter can be attached within the application.
Applications for this role close 24 November 2024.
#J-18808-Ljbffr