Join a skilled and passionate team
Leadership Position
Permanent- Full time
Location- Auckland CBD
Ko wai tatou | Who we are The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
Mo tenei turanga mahi | About this role
HDC has an exciting opportunity to lead one part of our operations teams in the role of Manager – Early Resolution and Assessment. This is a new role that has been established to provide effective operational leadership of the early resolution and assessment function.
Primary functions of the role will include:
Innovative and effective leadership, management, and development of an early resolution and assessment team that contributes to:
Achievement of organisational targets, goals and priorities
High-quality, timely and people/whanau-centred services
Maintaining a positive team culture and learning environment
Fair, simple, speedy, and efficient resolution of complaints
Identifying and effectively managing risk
Ko nga mea ka hiahiatia e koe kia angitu te haere | What you'll need to be successful:
Experience and success in team leadership and team management, including risk management, learning and development and performance management
Sound leadership and management skills to motivate a growing team that processes a high volume of work within tight deadlines
Experience and success with the implementation of innovative, efficient and effective processes and methods to streamline workflows
Excellent written and oral communication skills – with a recognised ability to communicate with people from a wide cross-section of the community
Highly developed relationship management skills and a demonstrated focus on quality and service improvement
Analytical and enquiring mind with ability to express complex ideas in a logical way
Experience in a service delivery environment involving high volumes of work within a statutory framework
Experience in business planning, budget management and management reporting
Proven ability to work under pressure and meet deadlines
Displays initiative, problem-solves and makes pragmatic decisions
Demonstrated ability in using IT, including databases and Microsoft packages
Ability to apply legal precedents, follow legal advice and understand and incorporate legal concepts and advice into correspondence
In-depth understanding of relevant legislation, policies and procedures, with a well-rounded knowledge of the New Zealand health and disability sector
A good understanding of Te Tiriti o Waitangi and HDC's commitment and obligations arising from Te Tiriti
Ability to demonstrate awareness of and respect for the diversity of all people and whanau; and to engage inclusively with an understanding of the systemic barriers that people may face in the health and disability system
A relevant tertiary qualification
If you are a dynamic leader with a passion for improving health and disability services, we encourage you to apply for this rewarding role.
To download the Manager- Early Resolution and Assessment position description please click here.
All applicants must complete the online HDC application form to be considered. Applications can be submitted via the button below. Your CV and Cover Letter can be attached within the application.
E-mail enquiries to ******
Applications for this role close 24 November 2024.
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