Manager - Customer Relations

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people!
Do you have a knack for solving problems?
Manager - Customer Relations
Your role, your journey | Te Huarahi Whakatipu
This role is responsible for leading and developing a team to ensure prompt and exceptional resolution of external complaints. This role champions the customer experience who provides subject matter expertise on customer relations, and fosters team growth through clear goal setting and feedback. We're seeking an experienced telco expert in industry best practise, regulatory requirements and processes.
How you'll show up | Tu mai Tu Rangatira
Lead and develop our team of Customer Relations staff to ensure prompt and exceptional resolution of complaints lodged with external industry bodies.
Provide subject matter expertise to both your direct reports and the Senior Leadership Team regarding 2degrees' current performance in customer relations and opportunities for improvement.
Own and review all of 2degrees' complaint resolution related processes and external service level commitments.
Be a champion for customer experience, providing feedback to the broader business on customer experience on continuous improvement opportunities.
Foster the growth of your team by setting clear goals, expectations and providing regular feedback and development opportunities
Career development - You're our focus. Keep on developing your talent as we continue to offer you career development opportunities
Annual Volunteer Leave - Support charities of your choice with paid volunteer days every year.
Flexible working - Hero your lifestyle with a blend of in office and at home working.
Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back to be part of the team Fighting for Fair - Apply today! We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background and belief only enriches our team to make us stronger.
2degrees. It's time for something different
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