Company DescriptionSofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud "Ambassadors" of l'Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests.
We are looking for a Lead Ambassador for Sofitel Auckland Viaduct Harbour as Maintenance Manager. The ambassador should have an eye for detail, a passion for creating magnifique luxury experiences for our guests, and developing a wonderful team.
Job DescriptionOur Ambassador will be:
Leading and managing the Maintenance department and ensuring the protection & maintenance of owner investment, safety, and comfort of guests during their stay, allowing staff to effectively and safely carry out their roles of caring for our guests.Working alongside internal and external stakeholders (including contractors) and maintaining positive relationships.Assisting in the day-to-day operation of the maintenance requirements of the hotel.Supervising maintenance and repairs, both planned and ad hoc, for the hotel.Liaising with other departments in matters dealing with environment control, fire, health, and safety.Keeping up-to-date records on the repair and maintenance of plant and equipment.Completing daily rounds and signing off any relevant section of the Maintenance Manuals.A strong communicator who is highly organized, motivating, and empowering, inspiring their team to produce a luxury standard of service.The ability to multi-task, ensuring costs, rostering, and budgets are all accounted for, timelines are met, and always looking at ways to increase profitability.Working alongside a team of experienced leaders to ensure the Hotel runs smoothly.Being available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system reset, and/or failure of mechanical systems.Maintaining records of repair work and daily checks as required by local Council, Government, and Manufacturer specifications.Liaising with the General Manager regarding the use of contractors within the Hotel, controlling expenditure, and ensuring work is to the standard required by the Company and manufacturer specifications.Recording meter readings and liaising with the General Manager regarding options to improve energy management and conservation.Qualifications5+ years' experience as a Maintenance Manager or Chief Engineer, ideally from a luxury 5-star hotel environment.Trade qualified electrician/Electrical license is preferred but not essential.Working knowledge of building compliance, risk management, and a passion for environmental sustainability.Be a hands-on leader - This is not an admin-based role.Be able to problem-solve effectively, logically, and resourcefully.Ability to be on call for after-hour emergencies.Experience with luxury properties would be highly advantageous.Past experience with rostering, people management, and financial planning.Valid Full NZ driver's license.Experience in a leadership role within a Hotel and collaborating with business stakeholders.Strategic thinker with the ability to predict future needs.Have the ability to adapt to shifting priorities and align activities to meet organizational goals.Strong presentation skills.High degree of self-awareness with demonstrated aptitude for self-improvement.Additional InformationLearn your Way - Access to our Accor Academy so you can Earn while you Learn!Work Your Way - Flexibility to ensure a work-life balance!Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide.Meals on shift & parking onsite.Accor's Parental Leave Scheme.Access to our Employee Assistance Program.
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