Localization Account Manager (Client Services)
About TransPerfect
TransPerfect is the world's leading provider of language services and technology.
With over 120 offices worldwide, we work with global industry leaders and many Fortune 500 companies, providing them with language and technology solutions.
The Client Services team is a global group of account management professionals specializing in Website, Software, eLearning, and Gaming Localization.
We are seeking a goal-oriented, energetic individual who has a passion for problem-solving.
The Client Services Account Manager (Localization) retains and grows client relationships and orchestrates the project lifecycle for projects in over 100 languages.
Job Description:
Respond to client requests for new project initiatives, collaborating with various members of the production team to assess the scope of work and produce cost estimates.
Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team, anticipating pitfalls or potential roadblocks.
Support new business efforts by attending sales meetings, participating in sales calls, preparing RFPs and cost estimates, and entertaining clients.
Take a proactive role in learning about clients' industry, business needs, and company culture, educating the project team, and identifying new business opportunities.
Monitor and communicate project progress, ensuring strict adherence to deadlines and budgets, ultimately producing high-quality deliverables.
Serve as the central point of contact for and liaison between external clients and internal production staff.
Set and fulfill client expectations.
Essential skills and experience required:
Minimum Bachelor's Degree from a 3-year college or university.
1-3 years experience in client-facing account management or client service representative role in eLearning, website, software, or gaming development/localization.
Excellent issue-resolving skills and superior written and spoken communication skills.
Knowledge of the website localization cycle.
Experience working at an agency to support website/app/software localization is preferred.
Ability to calculate discounts, interest, commissions, and proportional percentages, applying these concepts to develop practical solutions.
Proficiency in Microsoft Office (Word, Excel, Outlook); MS Project desirable but not required.
Familiarity with web technologies, desktop publishing software, database and network environments, translation memory tools, etc.
is preferred.
Willingness to travel to offsite client or sales meetings.
The ideal candidate will demonstrate an ability to multitask in a fast-paced environment, work well with diverse backgrounds, build relationships, work independently and as part of a team, take active measures to solve problems, and commit to a high level of service.
By applying, I confirm I have read and accept TransPerfect's Privacy Policy: Privacy Policy.
TransPerfect provides equal employment opportunities to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and aim to be an inclusive workplace where a diverse mix of talented people want to come, stay, and do their best work.
Seniority level
Associate
Employment type
Full-time
Job function
Project Management and Customer Service
Industries: Translation and Localization, E-Learning Providers
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