Live Chat Specialist - Remote Work

Job Description: AskNicely is seeking a part-time Live Chat Specialist to join our remote team in Hamilton, Waikato, NZ.
As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through our live chat platform.
This role requires a high level of independence and adaptability, as well as strong communication and critical thinking skills.
Responsibilities: - Respond to customer inquiries and provide support through live chat in a timely and professional manner - Assist customers with product information, troubleshooting, and issue resolution - Collaborate with other team members to ensure a seamless customer experience - Maintain a positive and helpful attitude with customers at all times - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Identify and escalate any issues or trends to the appropriate team members Requirements: - 4 years of experience in customer service or a related field - Independent and adaptable personality traits - Strong communication and critical thinking skills - Ability to work remotely and manage time effectively - Proficiency in using live chat platforms and customer service software - Excellent problem-solving abilities - High school diploma or equivalent Benefits: - Employee discounts on company products - Paid sick leave - Visa sponsorship for eligible candidates Working Environment: At AskNicely, we strive to nurture an entrepreneurial atmosphere, even within an established organization.
We value creativity, innovation, and a collaborative spirit among our team members.
As a Live Chat Specialist, you will have the opportunity to contribute to our dynamic and growing company from the comfort of your own home.
Deadline to Apply: Please submit your application by September 10, 2024.
Equal Opportunity Statement: AskNicely is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.
We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.