Live Chat Representative - Work From Home

Job Description: Company EMC is seeking a highly skilled and motivated individual to join our team as a Live Chat Representative.
This is a part-time, work from home position based in Hamilton, Waikato, NZ.
The ideal candidate will have at least 2 years of experience in customer service or a related field.
Responsibilities: - Provide exceptional customer service and support via live chat - Respond to customer inquiries and complaints in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate priority issues to the appropriate team members - Utilize strategic planning and critical thinking skills to troubleshoot and resolve customer issues - Maintain a positive attitude and adapt to changing circumstances - Stay up-to-date on product knowledge and company policies - Complete all administrative tasks accurately and efficiently Requirements: - 2+ years of experience in customer service or a related field - Resilient and adaptable personality traits - Strong strategic planning and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong computer skills and proficiency with online chat platforms - High school diploma or equivalent - Must have a quiet and professional home office space - Reliable internet connection Benefits: - Visa sponsorship for eligible candidates - Relocation allowance for qualified candidates - Free accommodation for remote workers - Opportunity to work in a fast-paced and innovative environment - Competitive salary and benefits package Equal Opportunity Statement: Company EMC is an equal opportunity employer and prohibits discrimination and harassment of any kind.
We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.
Deadline to Apply: August 16, 2024 If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Representative, we encourage you to apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.