**Job Title: Live Chat Officer - Work from Home** **Company: SwipedOn** **Location: Wellington, Wellington, NZ** **Job Type: Part-time** **Seniority Level: Associate** **Years of Experience: 3** --- **Company Overview:** SwipedOn is a dynamic and innovative company dedicated to enhancing visitor management solutions for businesses around the globe. Our team thrives in a nurturing environment that allows creativity and collaboration to flourish, even within an established organization. We are passionate about providing exceptional service to our clients and are looking for dedicated individuals who can contribute to our mission of excellence. --- **Job Summary:** As a Live Chat Officer at SwipedOn, you will be the first point of contact for our customers, providing exceptional support and guidance through our live chat platform. You will be responsible for cultivating positive customer interactions and ensuring that inquiries are resolved efficiently and effectively. This part-time role allows for flexible work-from-home arrangements while contributing to our vibrant, entrepreneurial atmosphere. --- **Key Responsibilities:** 1. **Customer Support:** - Respond promptly to customer inquiries via live chat, ensuring a friendly and professional tone. - Provide accurate information about SwipedOn products and services to customer inquiries. - Assist customers with troubleshooting issues, guiding them toward effective solutions. 2. **Issue Resolution:** - Effectively manage and resolve customer complaints and concerns in a timely manner. - Escalate complex inquiries to appropriate departments when necessary, ensuring customer follow-up. - Document customer interactions and maintain accurate records of all inquiries. 3. **Collaboration:** - Work closely with other team members to ensure a streamlined customer experience. - Participate in team meetings and contribute to discussions about customer feedback and potential service improvements. 4. **Performance Metrics:** - Meet or exceed performance metrics, including response times, customer satisfaction scores, and resolution rates. - Identify areas for self-improvement and seek assistance or training to enhance performance. 5. **Feedback and Reporting:** - Gather customer feedback and insights to help improve our products and services. - Provide regular reports to management on common customer inquiries and issues. --- **Requirements:** 1. **Experience:** - Minimum of 3 years' experience in customer service, preferably in a live chat environment. - Experience in a tech or software support role is a strong advantage. 2. **Education:** - High School diploma required; Bachelor's degree in Communications, Business, or a related field is a plus. 3. **Skills:** - Proficient in using live chat software and CRM systems. - Strong written communication skills with an ability to articulate information clearly and effectively. 4. **Personality Traits:** - **Adaptable**: Ability to adjust to changing priorities and handle multiple tasks effectively. - **Dedicated**: Strong work ethic with a commitment to delivering high-quality service. 5. **Soft Skills:** - Excellent people management skills, with an ability to build rapport quickly with customers. - Strong presentation skills with the ability to convey information in an engaging manner. --- **Benefits:** - Paid overtime for any work beyond designated hours. - Life insurance coverage for peace of mind. - Free food provided to maintain a comfortable work environment. --- **Working Environment:** At SwipedOn, we nurture an entrepreneurial atmosphere that encourages innovation and creativity within an established framework. We value collaboration, open communication, and a proactive approach to problem-solving. Our work-from-home model allows flexibility while maintaining high standards of customer service. --- **Application Deadline:** Please submit your application by **October 27, 2024**. We appreciate your interest in joining our team! --- **Equal Opportunity Statement:** At SwipedOn, we are committed to creating an inclusive environment where diversity is valued. We welcome applicants from all walks of life and encourage them to apply, ensuring equal opportunity for everyone.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.