**Job Title:** Live Chat Officer - Work from Home **Company:** Gap **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority Level:** Entry Level **Years of Experience Required:** 1 --- **Job Overview:** Gap is seeking a dedicated and enthusiastic Live Chat Officer to join our team on a part-time basis, working from the comfort of your home.
The primary responsibility of this role is to provide exceptional customer support via live chat, ensuring our customers' needs are met swiftly and effectively.
The ideal candidate will be a motivated individual who thrives in a fast-paced environment and demonstrates a passion for delivering high-quality service.
--- **Key Responsibilities:** - **Customer Support:** Respond to customer inquiries and concerns through live chat in a timely and professional manner, ensuring clear and helpful communication.
- **Conflict Resolution:** Handle customer complaints and issues with adaptability and resilience, providing effective solutions and following up as necessary.
- **Product Knowledge:** Maintain an extensive knowledge of Gap's products, promotions, and policies to provide accurate information and support to customers.
- **Documentation:** Accurately document customer interactions in the database to ensure proper tracking of customer requests and feedback.
- **Collaboration:** Work closely with team members and other departments to enhance the customer experience and provide seamless service.
- **Feedback and Improvement:** Actively seek and provide feedback on common issues or challenges faced by customers, contributing to ongoing process improvements.
- **Training Participation:** Engage in training and professional development opportunities to enhance skills and knowledge related to customer service and product offerings.
--- **Requirements:** - **Education:** High school diploma or equivalent; a relevant degree or coursework is a plus.
- **Experience:** At least 1 year of customer service experience, preferably in a live chat or remote environment.
- **Technical Skills:** Proficient in using chat software, CRM systems, and Microsoft Office Suite or equivalent tools.
- **Personality Traits:** - **Adaptable:** Ability to adjust to changing workloads and customer needs.
- **Resilient:** Capability to manage stress and remain positive when faced with challenging situations.
- **Soft Skills:** - **Leadership:** Demonstrate initiative and a proactive approach in your role.
- **Research:** Strong research skills to quickly find solutions and relevant information for customers.
--- **Working Environment:** At Gap, we foster a supportive and encouraging work environment that promotes autonomy and independence.
We trust our employees to excel in their roles, giving you the freedom to develop your own strategies for success in customer support.
--- **Benefits:** - Comprehensive training and opportunities for professional development.
- Relocation allowance for eligible candidates.
- Visa sponsorship available for qualified applicants.
--- **Application Deadline:** September 29, 2024 --- **Equal Opportunity Statement:** Gap is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.
--- If you are a motivated individual seeking to excel in customer service and have the necessary skills and mindset, we encourage you to apply and join our Gap family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
