Live Chat Manager - Work From Home

Job Description: Simon Property Group is seeking a skilled Live Chat Manager to join our team on a part-time basis, working remotely from home in Nelson, NZ.
As a Mid-to-Senior Level professional with at least 7 years of experience in customer service and live chat management, you will play a key role in providing excellent online support to our customers.
Responsibilities: - Manage a team of live chat agents, providing guidance, training, and support to ensure efficient and effective customer service - Monitor and analyze live chat conversations to ensure quality, accuracy, and customer satisfaction - Develop strategies to improve chat response times, resolution rates, and overall customer experience - Collaborate with other departments to address customer inquiries and issues in a timely manner - Implement and maintain live chat software and tools to optimize performance and productivity - Regularly review and update chat scripts, FAQs, and other resources to ensure accuracy and relevance - Provide insights and recommendations based on live chat data and trends to improve customer service strategies - Stay up-to-date with industry best practices and trends in live chat management Requirements: - At least 7 years of experience in customer service, with a focus on live chat management - Proven experience in managing a team of live chat agents - Strong communication and interpersonal skills - Resourceful and adaptable personality traits - Negotiation and presentation soft skills - Ability to work independently and in a team environment - Proficiency in live chat software and tools - Bachelor's degree in a related field is a plus Benefits: - Disability insurance - Free accommodation - Relocation allowance Working Environment: At Simon Property Group, we offer a flexible work environment that adapts to change with speed and efficiency.
We encourage innovation, creativity, and collaboration among our team members to deliver exceptional customer service.
Deadline to Apply: August 16, 2024 Equal Opportunity Statement: Simon Property Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.