Live Chat Manager - Remote Work

Job Description: We are looking for a resourceful and energetic Live Chat Manager to join our team at Code Avengers in a remote work position. As a Live Chat Manager, you will be responsible for overseeing and managing our live chat support operations to ensure a high level of customer satisfaction. Responsibilities: - Manage a team of live chat agents to provide outstanding customer support - Monitor and analyze live chat conversations for quality assurance - Develop and implement strategies to improve customer experience and efficiency - Train and onboard new team members - Handle escalations and difficult customer interactions - Collaborate with other departments to resolve customer issues - Utilize live chat software and tools to optimize performance - Generate reports and data analysis for performance evaluation - Stay up-to-date on industry trends and best practices in live chat support Requirements: - Bachelor's degree in a related field - Minimum of 5 years of experience in customer service or live chat support - Strong attention to detail and excellent communication skills - Demonstrated ability to manage a team and prioritize tasks effectively - Proficiency in live chat software and CRM systems - Strong problem-solving skills and ability to think on your feet - People management skills and ability to motivate and inspire a team - Ability to work remotely and independently with minimal supervision Benefits: - Travel & spending expenses covered - Parental leave benefits - Company transportation for team meetings or events - Opportunity to work in a diverse and inclusive environment that promotes equality and fairness for all employees Equal Opportunity Statement: Code Avengers is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or religion. We are committed to creating a diverse and inclusive work environment where everyone is treated with respect and dignity. Deadline to apply: August 16, 2024. Apply now to join our team and make a difference in the world of live chat support at Code Avengers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.