Job Description: Lowe's is seeking a motivated and independent Live Chat Manager to join our team on a part-time basis. This position will be remote, allowing for flexibility and the opportunity to work from the comfort of your own home. As a Mid-to-Senior Level professional with at least 7 years of experience in a similar role, you will be responsible for managing our live chat platform and ensuring a seamless and positive customer experience. Responsibilities:- Manage and oversee the live chat platform, including monitoring chat sessions, responding to customer inquiries, and resolving issues in a timely manner- Develop and implement strategies to improve the efficiency and effectiveness of the live chat system- Train and mentor live chat agents to ensure they provide excellent customer service and adhere to company policies and procedures- Analyze chat data and customer feedback to identify trends and make recommendations for improvement- Collaborate with other departments, such as customer service and marketing, to ensure a cohesive and consistent customer experience across all channels- Stay up-to-date on industry trends and best practices in live chat management to continuously improve our processes and systems Requirements:- 7+ years of experience in live chat management or a related field- Motivated and independent with a strong work ethic- Creativity and innovation in problem-solving and decision-making- Excellent communication and interpersonal skills- Proficiency in live chat software and customer relationship management systems- Ability to work independently and as part of a team- Strong organizational and time management skills- Bachelor's degree in a related field preferred Benefits:- Profit sharing opportunities- Free accommodation for remote work- Company-provided equipment for work purposes Working Environment:At Lowe's, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting each other and fostering a collaborative and inclusive work environment. Equal Opportunity Statement:Lowe's is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. Deadline to apply: 2024-09-08 If you meet the requirements and are looking for a challenging and rewarding opportunity in live chat management, we encourage you to apply for this position with Lowe's today. Join our team and help us deliver exceptional customer service through our live chat platform. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Live Chat Manager - Remote Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr
