Live Chat Associate - Remote Work

Job Description: CDW is seeking a passionate and adaptable Live Chat Associate to join our team on a part-time basis.
As a remote worker based in Hamilton, Waikato, NZ, you will be responsible for providing exceptional customer service and support through live chat interactions.
This position is at the Associate Level and requires a minimum of 3 years of experience in a customer service role.
Responsibilities: - Engage with customers in real-time through live chat to provide product information, answer inquiries, and resolve issues - Maintain a high level of professionalism and customer service at all times - Utilize CRM software to track customer interactions and follow up as needed - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction - Stay up-to-date on product knowledge and company policies to provide accurate information to customers Requirements: - 3+ years of experience in a customer service role - Strong communication skills, both written and verbal - Attention to detail and ability to multitask in a fast-paced environment - Passion for helping customers and solving problems - Adaptability to changing customer needs and business priorities Benefits: - Medical coverage - Relocation allowance - Employee discounts Working Environment: At CDW, we believe in aligning work with a greater purpose and contributing to a meaningful mission.
As a Live Chat Associate, you will have the opportunity to make a positive impact on our customers' experience and contribute to the success of our team.
Deadline to Apply: September 13, 2024 Equal Opportunity Statement: CDW is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.