**Job Title: Live Chat Assistant** **Company: Code Avengers** **Location: Wellington, Wellington, NZ** **Job Type: Full-time** **Seniority: Associate Level** **Years of Experience: 2** ### **About Code Avengers:** Code Avengers is a leading online platform dedicated to providing engaging coding education to learners of all ages. Our mission is to make coding accessible and enjoyable while empowering individuals with the skills they need to thrive in the digital world. We foster a culture of innovation, collaboration, and entrepreneurial spirit in everything we do. ### **Job Summary:** We are seeking a passionate and dedicated Live Chat Assistant to join our dynamic team. This role is crucial for enhancing our customer service experience by providing immediate support to our users via live chat. The ideal candidate will have a strong background in customer service, excellent communication skills, and a strategic mindset to effectively address inquiries and resolve issues. ### **Key Responsibilities:** - **Customer Interaction:** Serve as the first point of contact for users inquiring about our coding courses and services through live chat. Respond promptly, accurately, and professionally to customer messages. - **Issue Resolution:** Identify and troubleshoot common technical issues users may encounter while using the Code Avengers platform, providing solutions or escalating as necessary. - **Product Knowledge:** Develop a thorough understanding of Code Avengers' offerings, including course content, pricing, and policies to provide users with accurate and relevant information. - **Feedback Gathering:** Actively solicit and record user feedback on product features and overall experience to help the team improve our services and address customer needs. - **Collaborative Support:** Work closely with the customer support team to maintain consistency in responses, share knowledge, and contribute to team initiatives. - **Documentation:** Maintain logs of customer interactions and issues using customer relationship management (CRM) tools, ensuring accurate records for future reference and analysis. - **Strategic Outreach:** Assist in developing and implementing strategies to proactively engage with users, ensuring they receive the support they need to maximize their learning experience. - **Training Participation:** Engage in ongoing training and development sessions to enhance product knowledge and customer service skills. ### **Requirements:** #### **Education and Experience:** - Minimum 2 years of experience in a customer service role, preferably in a tech or education-related environment. - Familiarity with live chat software and customer support solutions. #### **Skills:** - **Technical Proficiency:** Comfort with using various digital tools and platforms, including chat software and CRM systems. - **Communication Skills:** Excellent verbal and written communication skills with an ability to convey information clearly and empathetically. - **Research Skills:** Strong research capabilities for troubleshooting user inquiries and conducting product-related investigations as necessary. - **Strategic Planning:** Ability to think strategically about user engagement and customer support processes to enhance user satisfaction. #### **Personality Traits:** - Passionate about education and technology, with an enthusiasm for helping others. - Dedicated to providing exceptional service and committed to personal and professional development. ### **Benefits:** - Company transportation assistance. - Retirement plan with company match. - Paid overtime for hours worked beyond standard hours. ### **Working Environment:** At Code Avengers, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovative ideas, individual contributions, and a collaborative spirit, empowering our team members to drive results and achieve their professional goals. ### **Equal Opportunity Statement:** Code Avengers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ### **Application Deadline:** Please submit your application by **October 29, 2024**. We look forward to finding a talented Live Chat Assistant who can join us in our mission to empower learners through coding!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.