Location: CBD, Inner West & Eastern SuburbsReference ID: 981620Email: ******: 9689 8988West Sector: TechnologyJob Summary- Offering up to $100k + Super- Defined Career progression & Training programs- Wynyard location - Flexible working arrangementJob DescriptionAbout Your New EmployerWest Technology has been retained to recruit for an Australian owned MSP that is doing some great things in the Sydney market. This business has forged strong working relationships with a diverse portfolio of clients. Lead by a youthful, outgoing and friendly management team, now is a great time to join an amazing business. With a great CBD location, the office is only a 5 minute walk from Wynyard Station.About Your New RoleDue to sustained growth, an opportunity has been created for a Level 3 Technical Support person to join the team. This person will work closely with Senior team members to manage both infrastructure and cloud environments and deliver outstanding service to companies throughout Sydney.Some of the key tasks will include:Providing day to day Level 3 technical support to users/clientsActing as an escalation point for the technical team membersInstalling, maintaining and supporting Windows Servers & operating systemsStrong skills in supporting major cloud platforms & physical serversConfiguration of firewalls, routers, switches and wireless access pointsSupporting Office 365 products and AzureBuilding and maintaining remote access environments (Citrix / RDS / VPN)Provide a higher level of customer service and attention to ensure SLAs are metPrepare and help with technical documentationAbout You!• Is passionate about forging a career within the IT industry and has (or is working towards) a degree or relevant IT qualification• Has a very strong understanding of Microsoft O365 applications & Azure• Is a team player with a 'can do' attitude• Critical to your success will be your communication skills, you will be proactive and engaging in your style and have a customer centric work ethicPlease note that we are unable to consider applicants who are not Australian Citizens or Permanent residents for this role.What's in it for you?• Internal & external Learning & Development programs• Collaborate and partner with Team leaders for on the job training on complex issues• Diverse range of company sizes, industries and IT environments to best round your skills off• A large variety of work• Clearly defined career progression and advancement opportunities• Social culture- friendly and outgoing team that celebrates success• Flexible (Hybrid) working arrangementSound interesting and feeling up to the challenge? Apply below or contact Brandon Batros for a further discussion around this opportunity.P: 02 9689 8988E: ****** Rights Reserved | West Recruitment Pty Ltd
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