Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application, we will email you further details.Learner Support OfficerPermanent, Full TimeWhitireia and WelTec have been strategic partners since 2012, delivering a range of career training choices and vast opportunities for schools, staff, and students. Now we're one of New Zealand's most impressive, globally competitive tertiary institutions. Together, we will lead and illuminate our communities through tertiary education.We are known for our distinctiveness (Ahureitanga) and we have special relationships with mana whenua: WelTec with Te Atiawa and Whitireia with Ngati Toa. Together, we are more than the sum of our parts.Whitireia & WelTec's vision (Whakakitenga) is:Right now we are after a Learner Services Officer to become a part of our institution supporting our vision and values based at the Porirua campus.About the role | Te kaupapaThis position is part of the Learner Engagement team, with its purpose to support the team by providing exceptional customer service for WelTec and Whitireia students as well as other stakeholders.If you would like to be part of a team that is passionate, energetic, and proactively provides a range of support to students that aims to enhance their learning journey, then we would like to hear from you. The role is varied and sometimes challenging, so it requires a person who is adaptable and flexible and has a good understanding of themselves.Key AccountabilitiesProvide quality responses and advice regarding the services that WelTec and Whitireia provide to students and the public.Act as a referral point both in person, via email, chat, text, and on the phone as an initial guide to the services provided, assessing quickly the nature of their enquiry and either assisting them or escalating the enquiry as appropriate.Monitor the physical space to ensure a welcoming and safe environment for students and staff.Share responsibility for building supervision, opening and closing procedures with the library staff.Manage the photocopying and printing equipment to ensure availability of this resource.Collect agreed data and analysis of statistics.Lead and participate in student events and activities.LocationThis position will be based at the Porirua campus.Qualification/ExperienceCustomer service experience and experience of working in the tertiary sector and/or with adult learners is desirable.How to apply | Me pehea te tonoAll applicants must be eligible to work in New Zealand.Click on the "Apply Now" and complete the online application form. Please note it is important that you complete all sections of the online application.
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