Lead Office Administrator/ Medical Receptionist This is a busy and varied role in a private Oral & Maxillofacial surgery centre, with a range of responsibilities supporting the surgical team with day-to-day administration duties.
Key Qualifications:
Well presented, friendly and approachable with excellent customer service skills – both in person and on the phone
Computer literacy and proven proficiency with key Microsoft Office applications e.g. Word, Outlook, Excel etc
The ability to work well under pressure with a 'can do' attitude
Familiarity with health systems and medical terminology would be advantageous but is not essential
Ability to work autonomously as well as part of a team
Ability to maintain focus and prioritise in a busy work environment whilst maintaining patient confidentiality
Previous experience in surgical/dental assisting is highly desired but not essential
Responsibilities:
Reception duties - providing a safe and welcoming environment for our patients
Coordinating both internal and external patient appointments
Data entry and updating of patient records
Greeting surgical patients and processing payments
Managing the front desk and practice administration duties including practice correspondence
Managing insurance claims
Billing, accounts receivable, credit control, and accounts payable - Experience with Xero accounting programme advantageous
Booking GA lists and liaising with St George's Hospital /patients/anaesthetists
Maintenance of policy documents
IT management
This is a full-time role [approximately 40 hours per week] Monday – Friday between 7.30am – 6.30pm.
Consideration will be given to candidates who are looking for full-time hours and the ability to be flexible. Prior reception experience in a health-related field is preferred.
If you are a team player, are well presented, and want to be part of an energetic and dynamic team, then please submit your CV and cover letter.
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