We are seeking a Kaitohutohu Tuara Taonga | Trust Advisor based in Rotorua.Full timeBased in Rotorua5 weeks annual leaveKo Te Tumu Paeroa tenei, te kaitiaki, kaitaunaki, kaiwhakawhanake i te mana o nga whenua Maori, huri noa. So that the foundations of ancestral lands may be solid, benefitting Maori from our past, present and future alike. This is Te Tumu Paeroa, guardian, support and advancer of the mana of Maori land everywhere.Our role is to provide professional trustee services for Maori. We do this by carrying out the terms of trusts and ensuring the whenua is protected and enhanced for future generations.Keeping our values close at hand, top of mind and always in the heart. Kia Mau!Totika Te tika o te tu | ProfessionalismBeing great at our job is how we make the most difference for whenua and whanau.Kotahitanga Te raranga i te tira | UnityWe work as one, we trust each other, and value our differences.Manaakitanga Te akiaki i te mana | RespectWe treat everyone with dignity, fairness and empathy.Mana Te ihi, te wehi, te wana | IntegrityIntegrity is the heart of everything we do.The Trust Advisor is responsible for managing a portfolio of trusts, maintaining a comprehensive understanding of the affairs of each trust within the portfolio, and ensuring high standards of service delivery in the administration of these trusts.The main responsibilities of this role will include:Act as the primary Te Tumu Paeroa contact for Trustees and owners within your portfolio, facilitating access for staff and key stakeholders.Provide advice and guidance concerning trusts associated with your portfolio, supporting your Manager, Team Leader, and colleagues through complex emerging and realised issues.Ensure delivery of meeting outputs, including invitations, documentation, and follow-up activities are timely, cohesive, and of a high standard.Prepare, review and/or approve Maori Land Court applications, ensuring they are complete and of a high standard.Collaborate with Property Specialists/Advisors, Rural Specialists, Legal, and other key staff to prepare for and attend Maori Land Court hearings (on behalf of the Maori Trustee).Ensure delivery of hearing outputs, including invitations, documentation, and follow-up activities is timely, cohesive, and of a high standard.Ensure Maori Land Court directions are understood and effectively managed, monitored, and delivered.The ideal candidate will have:At least 3 years of proven experience in a customer service or administration role.A genuine care for customers, with exceptional customer service skills.A strong team player, who can collaborate and assist to help the team function well.Skills in building and fostering strong internal and external relationships.Good written and verbal communication skills.Good time management and organisation skills.Good working knowledge of Microsoft Office, especially Outlook, Word, and Excel.Experience or an understanding of the rural sector is a plus.Experience with Microsoft Dynamics CRM, SharePoint, and/or M365 is a plus.Pae Tahi- Te Whakahua | A desire and ability to practise correct pronunciation of Te Reo Maori (essential).Pae Tahi- No Ia Ra | An understanding and living of Tikanga Maori on a day-to-day level (essential).Eligibility to work in New Zealand is essential.He pehea te tono | How to applyPlease click apply via SEEK by attaching your CV and a covering letter.
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