JB Hi-Fi Operations Coordinator - Manukau Job no: 512692 Work type: Permanent Full Time Location: North Island - New Zealand Categories: Customer Service, Administration & Operations About JB Hi-Fi With over 200 stores and over 7,000 team members across Australia and New Zealand, JB Hi-Fi is one of Australasia's largest and most trusted retailers. Specialising in consumer electronics, home entertainment and small appliances, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity. About the Role As an Operations Coordinator, you will have the opportunity to be hands-on with our customer base, and help work towards our budget through specialised sales, training, planning, customer service, and operations leadership. Responsibilities for our coordinator role include, but are not limited to the following: Prioritises tasks and coordinates the operations team to operate a highly efficient back of house, adhering to procedural control measures. Stock flow including inbound goods and processing, returns processing, transfers, invoice management, etc. Provide excellent customer service and effectively handle customer complaints and queries. Build and maintain effective working relationships with relevant internal and external stakeholders. About You We are seeking an individual who loves working in a casual fun atmosphere. Ideally, you will thrive in a retail environment and draw upon your knowledge of Operations (stock flow, inbound & outbound goods, etc). You will also possess: Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role! Understanding of inventory management and processes. Ability to build and maintain external and internal stakeholder relationships. Solid customer service skills that will create raving reviews! JB Hi-Fi operates seven (7) days a week (in most areas) and flexibility with hours is essential. Benefits: An awesome and supportive team. Generous team member discounts across a range of products. Team Member sales incentives. Training to help you grow and develop. 12 weeks paid maternity leave. Employee Assistance Program. All applications are strictly confidential. Advertised: 08 Oct 2024 New Zealand Daylight Time Applications close: 08 Nov 2024 New Zealand Daylight Time #J-18808-Ljbffr