It Support Engineer

Key Responsibilities Include:

Provide technical support either by phone, remote access or deskside visits as needed.

Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support.

Smart Hands and Feet support if required.

Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service.

IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software.

Skill Requirements:

Excellent experience as a desktop technician, computer technician or IT support in a professional business environment.

Must have excellent customer service skills working with end users and VIPs.

Experienced in supporting MS Office applications (Office 2003-2016).

Windows OS 7 and 10.

Knowledge of WAN/LAN Technology.

Basic knowledge of Network Topology LAN/WAN.

Cisco Switch installation and configuration as per Config template.

Knowledge to provide remote access of network devices (Switch/WLC) connected to LAPTOP via Console cable. Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment.

Knowledge of ticketing system or equivalent.

Skype knowledge.

Job Types: Casual, Freelance

Pay: From $30.00 per hour

Ability to commute/relocate:

Christchurch, Canterbury: Reliably commute or planning to relocate before starting work (Preferred).

Location:

Christchurch, Canterbury (Preferred).

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