Woods offers a full suite of services integral to land development, building, health, institutional, energy, government, and transport sectors, to name a few. We approach all our large and small projects with an empathy for the land and the people, meaning we achieve the best possible cultural, environmental, and economic outcomes for the kiwi communities we create. (And of course for our awesome clients)
Our project teams consist of professionals at all career stages providing meaningful consulting experiences on some of New Zealand's most transformational projects.
Are you an IT professional with strong troubleshooting skills and a passion for problem-solving? We want you to join our team!
As a Level 2 IT Support Engineer, you will be responsible for providing advanced technical support and managing a wide range of IT tasks, ensuring smooth and efficient operations across the organisation. Reporting to the IT Manager, you will play a key role in supporting end users, managing network and server infrastructure, and ensuring our IT systems run at peak performance.
Key Responsibilities: Provide timely resolution to technical issues for end users across desktops, laptops, and mobile devices.Manage and maintain user accounts, permissions, and access controls, ensuring security and appropriate access.Provide guidance and training to end users to empower them with the skills needed to effectively utilise IT resources.Maintain and optimise network and server infrastructure to ensure system uptime and reliability.Document technical issues and resolutions in the IT service management system for future reference.What We're Looking For: Strong troubleshooting skills and the ability to resolve technical issues swiftly.A deep understanding of IT infrastructure, including networks, servers, and cloud-based systems.Experience managing user accounts, permissions, and access controls.The ability to work independently, as well as collaboratively within a team.Excellent communication skills and the ability to explain technical concepts to non-technical users.A proactive approach to continuous learning and staying up-to-date with the latest IT trends and best practices.What you will bring: 3-5 years of experience in a similar Level 2 IT support role, ideally within a corporate environment.Relevant certifications (e.g., CompTIA Network+, Microsoft Certified) that demonstrate your technical expertise.Proficiency in Windows Server and Active Directory management.Experience with Office 365 administration and troubleshooting.Strong knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.Familiarity with virtualisation technologies like VMware or Hyper-V.Practical experience with backup solutions and disaster recovery planning.Understanding of security best practices and tools, such as antivirus software, firewalls, and network security protocols.What Woods offers Woods culture is very important to us, and we work hard to ensure there is a positive and fun office environment and team culture. We have a highly active wellbeing and social team including BBQ Fridays and many seasonal events. We offer a variety of opportunities for you to develop your skills and the freedom to explore areas you are interested in, regardless of your role or skill level. We provide a career and development pathway to support new employees from graduate through to professional accreditation.
We are proud to provide an environment where there is no barrier to success for people of diverse levels of education and qualification. It is this diverse mix of backgrounds that makes Woods a great place to work, socialise, and develop your career.
If you're ready to take on exciting challenges, enhance your IT skills, and want to join a team of good people who work hard and have fun while doing it, apply now!
#J-18808-Ljbffr