Bell Gully is independently recognised as one of New Zealand's leading commercial law firm. With a team of over lawyers combining market-leading corporate, commercial, financial services, tax, projects & real estate, and dispute resolution capability with a wide array of specialist skills, we consistently deliver practical solutions to everyday and unique problems.We're looking for an IT Support Analyst to join our Wellington office. Reporting to Service Delivery Manager and part of the (Auckland based) Helpdesk team you'll be responsible for ensuring the professional and efficient delivery of 1st and 2nd Level IT support to all users. You'll be involved in the delivery of induction training and contributing to the creation of guides and knowledge banks. This is a great chance to get in and make this role your own, it has a great balance of independence with support when needed. At Bell Gully, you'll also have learning and development opportunities throughout the year, health and wellbeing benefits, a competitive salary, and the opportunity to work in a firm with an awesome culture. To be successful in this role, ideally you will have: Excellent communication skills, ability to recognise priority issues and escalate accordingly. Professional, positive, approachable and friendly manner A focus on following process and be detail orientated Ability to think laterally – good analytical and problem-solving skills. An in-depth knowledge of Microsoft Office, Office applications. Sound knowledge of Windows based applications and operating systems. Ability to diagnose and troubleshoot desktop hardware and remote access connection issues. Ability to learn new products (software and hardware) to high end user level. Experience in providing high-quality service in helpdesk support is essential. This is an on-site role working - You would also be part of our IT on-call roster. At Bell Gully we aim for excellence and we do everything we can to help our people achieve it through every stage of their career. Our teams are close knit and supportive, so if you are keen to join a friendly team working with experienced professionals please apply through our website, or contact Haylie Harris on 2 you would like further information. Applications from recruitment agencies or consultants will not be accepted, at this stage. At Bell Gully we seek out and develop talent regardless of culture, ethnicity, gender, sexuality, religion, political views or physical ability. We encourage and value diversity and see this as a source of competitive advantage.