It Executive

Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B, and B2C organization that has redefined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities, and a global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, the UK, and India through its family of brands – BannerBuzz, Covers&All, Vivyx Printing, Circle One, Giant Media, and Neon Earth.
We help our customers, clients, and partners to make a personalized statement through customization. Our advanced technology and customer focus are certainly our salient attributes, but our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.
Responsibilities: Initial point of contact for users experiencing desktop-related issues.
Diagnose and fix problems with hardware, software, and network connectivity.
Ensure users have the necessary software and keep it up-to-date.
Configure and set up new computers for users.
Provide support remotely using tools like screen sharing.
Communicate effectively with users to understand their issues and provide solutions.
Quickly identify the root cause of problems and determine the best course of action.
Resolve basic issues independently and escalate complex ones to higher-level support teams.
Track and manage all IT assets, including hardware and software licenses.
Set up and troubleshoot email accounts for users, including configuring email settings, adding accounts, and resolving issues with sending and receiving emails.

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