It Engineer

Salary: Up to $85,000
A full-time IT Engineer role based in Petone. Support M365 environment across Wellington, car provided.

Your new company

You will be joining a leading IT provider, supporting businesses across the Greater Wellington region; they're looking to bring in a new IT Engineer to support their growing client base.

Your new role

The primary focus of this role is the proactive monitoring and maintenance of our clients' IT systems. The successful candidate will provide telephone, remote, and onsite support, ensuring optimal system performance and addressing any issues that arise. Experience with a managed service provider (MSP) is essential.
Responsibilities:
Respond to customer requests via phone and log helpdesk jobs.
Provide timely remote and onsite support as per service level agreements.
Assist in network projects and PC setups.
Maintain a clean and organised workspace.
Log all work time in the job logging system.
Identify and communicate sales opportunities while servicing customers.
Support internal infrastructure and report technical issues to management.
Perform helpdesk duties in the absence of the Helpdesk Technician.
Participate in technological meetings.
What you'll need to succeed

Proficiency in Microsoft Server, Office 365, and Microsoft 365.
Understanding of computer networks, SaaS, and IaaS.
Knowledge of VoIP and other relevant technologies.
Effective communication skills, both verbal and written.
Strong relationship-building skills with internal and external stakeholders.
Client-focused with a commitment to meeting or exceeding expectations.
Happy travelling to client sites (company car provided).
Experience with a managed service provider (MSP) is essential.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me on 048863896.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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