Job Title: Integrated Operations Centre Controller
This is a full-time role which operates on a rotating roster comprised of 11-hour shifts on a 4-days on, 4-days off cycle.
The Integrated Operations Centre (IOC) is the communication hub of the Airport. We are seeking a highly motivated and detail-oriented individual to join our team as an Integrated Operations Centre Controller. This role is critical to our daily operations, as you will be responsible for managing and coordinating various aspects of airport activities to ensure the safety and efficiency of our operations.
Key Responsibilities:
Customer Service: Provide assistance to airport visitors and those working on our campus, primarily over the phone, to enhance their overall airport experience.
Communication: Maintain clear and effective communication with various teams across the airport campus to ensure the seamless flow of information.
Airport Campus Coordination: Allocate and deploy Airport and Airfield resources and teams to optimise the utilisation of airport facilities and assist with the coordination of Airport and Airfield operations.
Emergency Response: Act as a central point of contact during emergency situations and coordinate with all involved parties to ensure a swift and efficient response.
Safety and Compliance: Ensure all operations adhere to safety and regulatory standards, and respond promptly to any deviations.
System Monitoring and Response: Monitor key systems including Access Control, Building Management System, Fire Control, and CCTV, and provide response for these when required.
Security Management: Monitor security for CIAL and initiate and coordinate response for any issues in collaboration with external parties and stakeholders.
Qualifications:
Exceptional communication skills with extensive experience helping people over the phone, ideally with some experience in emergency or crisis situations.
A proven ability to learn new computer systems quickly, along with excellent knowledge of the Microsoft Office suite (especially Outlook and Excel).
Demonstrated ability to learn complex procedures and apply them consistently.
Proven judgement and decision-making skills.
A desire to work rotating shifts covering the 24/7 operation.
Preferred Experience or Qualifications:
Previous experience working in an airport environment (especially Christchurch Airport).
Previous experience in an operations centre.
A tertiary qualification in airport operations or similar relevant field.
Previous shift work experience.
You are energised by the opportunity to live our values every day: Be Forward thinking, Make a Difference, Look after Each Other, and Stronger Together. We value team players who will do what it takes to help customers, stakeholders, and colleagues alike.
At Christchurch Airport, we live our values. One way we deliver on these values is that we seek people with diverse perspectives and life experiences to come and work with us, and we foster an inclusive environment so that all perspectives are welcomed and heard.
About Christchurch Airport:
Christchurch International Airport Limited (CIAL) is a multi-dimensional business, championing Te Waipounamu the South Island and Aotearoa New Zealand for today and tomorrow. Our central focus is achieving three core objectives at the same time: Enhancing People's Lives (our team, customers, partners, and communities); Fueling economic prosperity of the South Island and New Zealand; and being Great Kaitiaki of our Planet (safety, security, and sustainability).
CIAL operates New Zealand's 2nd largest airport, and our success has a direct correlation to the success of our city, region, and country.
Join our team of 200 and see what difference you can make every day.
Benefits:
This is a wonderful opportunity to join a high-performing, dynamic team within an innovative and exciting company; in return, we offer a competitive salary, fully subsidised medical insurance, free on-site car-parking, along with numerous professional development opportunities. We offer flexible working options wherever possible (including part-time work), and multiple opportunities to be involved with the whole airport team through quarterly team lunches, celebration and charity events, quiz nights, and summer picnics, as well as the chance to join one of our working parties for the enhancement of Culture & Engagement, Diversity and Inclusion, and Te Ao Maori in our workplace.
Apply now! Applications will close at 5pm Sunday 8 December.
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