Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.
Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.
We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.
Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.
Te Whiwhinga mahi?| The opportunity As an Infringement Adjudicator you will provide effective and efficient infringement administration and support through the provision of expert knowledge and technical advice, and professional customer service.
Responsible for reviewing incoming customer correspondence relating to the infringement process, you will investigate and make decisions in line with current guidelines and legislation and input, amend and update systems (Pathway & CRM applications) regarding the outcomes.
Utilising your excellent customer service and relationship management skills you will professionally respond and resolve customer queries, provide specialist parking advice and negotiate payment agreements with customers for infringements, within the prescribed guidelines and limits of authority, building relationships of trust and respect along the way.
You'll need to learn and remain up to date and familiar with consolidated procedures, bylaws, traffic / parking legislation and any restrictions within the city and ensure these are in line with current guidelines and legislation.
Ko?koe?tenei?| About you With a minimum of 3 years' experience in operations, ideally in customer services or parking, you will have excellent customer service, problem solving and analytical skills as well as the ability to use good judgement and make sound decisions.
Ideally, you will also have: A tertiary qualification preferably in BusinessExperience of working in a regulated environmentKnowledge of relevant laws and rules preferredCapable of using MS Office and Visio Access, PowerPoint, SharePointHigh level of negotiation, conflict resolution skillsGreat oral and written communication skillsOutstanding accuracy to detail and able to meet deadlinesKo wai matou?| About us At AT, we?embrace?inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences.
Our values are more than just words - they are integral to everything we do.
Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
Our?Flexible Working initiative?empowers?our people?to work flexibly whilst meeting the needs of our customers, the organisation and the individual.
In addition, we also offer: Investment in your professional development and training?Opportunity for greater leadership and accountabilityModern?CBD (Wynyard Quarter) waterfront-based?officePaid parental and partner leaveStudy assistance?Health and Wellbeing benefits?Professional memberships?Please apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role.
Alternatively for a confidential discussion or further information please contact Amanda Willis on ****** #LI-AW1
