Income Officer (Part Time)

The role As an Income Officer, you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership, or the private rented sector A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach, and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. What we can offer you As a member of the Customer Accounts Team, you will be part of a friendly, dedicated, and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include: £ yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) A chance to buy or sell holiday as part of our flexible benefits package A generous pension scheme matching up to 12% Life cover as soon as you join us You will be a part of our Recognition scheme where you can be gifted retail vouchers A range of wellbeing discounts including Gym Memberships A wide selection of other benefits available #J-18808-Ljbffr