At Medi-Map, we're transforming how medication is managed, putting patient outcomes and healthcare efficiency at the forefront. Our mission is simple yet powerful: to build an innovative shared care medication management platform that leads to better health outcomes for everyone. By leveraging cutting-edge technology, deep healthcare insights, and an unwavering passion for innovation, we're taking medication management into the future.Now, we're looking for someone who shares our passion and drive to help bring our solutions to life for our clients. Could that be you?Why we need you?As the Implementation and Onboarding Specialist, you'll play a crucial role in ensuring our customers across New Zealand and Australia have a smooth, seamless experience adopting the Medi-Map platform. You'll be the first point of contact for client support, guiding them through implementation, training, and ongoing platform use. From project kick-off to go-live and beyond, you'll ensure the best customer service standards are maintained and deliver real value.What you'll be doing?Be the go-to person for customer onboarding, project implementation, and frontline support via phone and email.Keep our CRM up to date with all customer interactions.Regularly update stakeholders on the progress of projects and key milestones.Create and manage documentation for customer projects, including training materials and user guides.Deliver tailored training and support to a wide range of healthcare providers across New Zealand and Australia.Assist with testing new product releases and enhancements.Work with the sales team to conduct product demonstrations and pre-sale discussions.Be part of an on-call roster to support our clients when they need us most.What you'll bring?Experience in software implementation, customer support, or a similar role.A strong understanding of the healthcare sector and the ability to explain technical concepts to different stakeholders.Experience with CRMs, and comfort managing data and customer records.Excellent time management skills—you'll need to juggle multiple priorities and meet deadlines.Great communication skills—you can build rapport with people from all walks of life.A proactive problem-solver with the initiative to think ahead and address challenges before they arise.Valid New Zealand driver's license and access to a vehicle.Ready to take healthcare into the 21st century with us?Apply now and help Medi-Map continue driving change in medication management across New Zealand and Australia! #J-18808-Ljbffr