Support our customers to achieve housing and social stability.Full-time, fixed-term/secondment opportunity in Whangarei (until Nov 2025).$82,594 salary + 5 weeks' annual leave (pro rata)At Kainga Ora, we have the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kainga Ora is the chance to make a real and positive impact on New Zealanders' lives. With skills, planning, and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
As Housing Support Manager, you will work directly with a portfolio of our customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will visit our customers at their Kainga Ora homes and attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau. You will work as part of a local team who take a holistic approach to support our tenants to have good access to jobs, amenities, and services, and to thrive within their communities. You will also be required to work with our tenants on rent arrears and debt collection/recovery.
We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.You'll be a natural relationship-builder, relating to customers from all backgrounds and walks of life.You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem-solve and understand the reasons behind customer issues.You'll be comfortable and skilled in working on rent arrears and debt recovery.Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.Role will support customers in Whangarei and Dargaville region; travel is required.As this role requires travelling around the local area, you will have a current, clean, and full NZ driver's license (pool vehicle provided).
Nou te rourou - What's in it for you? We offer competitive salaries, five weeks' annual leave, and a benefits package including a range of insurances, flexible working arrangements, and career development.
As a Kainga Ora - Homes and Communities employee, we want to ensure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
Our values unite us as an organisation and guide how we work every day. Our values are:
Please Note: Our organisation is going through change, and applications from internal staff with an affected status will be reviewed first. Applications close by 11:55 pm Wednesday 21st August 2024. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
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